Poor image quality in uploaded images

JohnRead1

I uploaded an image from AriivDigital, on their site it was very clear and legible, but in FamilySearch it has a much lower quality and when I zoom in it pixelates to the point it is not readable. This isn't and acceptable image to use as a source document. What can I do about that?

lstolk36

John,

Regarding poor image quality in uploading images.

One suggestion we have is to possibly change browsers. Some browsers may give you the needed visible image quality.

We have entered an article for your review.

https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible If you are not successful please reply to us and we may suggest you delete your cookies from FamilySearch.

We wish you much success and thank you for reaching out to us.

Sanra

@JohnRead1

On the issue of the poor quality of a the image you got when uploading it to Family Tree. Have you tried to download the image to your computer, and then uploading it to FamilySearch from there? The quality could be checked prior to the upload.

If that doesn't work you may need to contact AriivDigital to ask for assistance.

Hope this helps.