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This is what I get when trying to attach a record, using Firefox.

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lynnhotchkiss1
lynnhotchkiss1 ✭
September 14, 2021 edited July 10, 2024 in General Questions
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Best Answer

  • MNuttall
    MNuttall ✭✭✭
    September 14, 2021 Answer ✓

    Hello @lynnhotchkiss1

    Definitely something going on with the source linker. Others have reported similar problems. Have you tried clearing temporary files/cache, resetting FamilySearch cookies, switching browsers or restarting your computer? Please do some computer housekeeping chores and then let us know if the source linker behaves better.

    For your reference, in case you need it:

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser
    https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible

    Good luck. Hopefully things will work better quickly.

    1

Answers

  • lynnhotchkiss1
    lynnhotchkiss1 ✭
    September 17, 2021

    Thank you. Clearing the cache seemed to take care of the problem.

    0
  • MNuttall
    MNuttall ✭✭✭
    September 18, 2021

    That's great. Glad things worked out.

    0
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