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“Not a Match” not working on iPhone app

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ChrisKite1
ChrisKite1 ✭
September 11, 2021 edited July 18, 2024 in Family Tree

Happens also on my iPad. How do you report bugs?

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  • ChrisKite1
    ChrisKite1 ✭
    September 11, 2021 edited September 11, 2021
    81DECC30-FC44-4E58-9B55-8155CD2584FE.jpeg


    0
  • Sanra
    Sanra ✭✭✭✭
    September 11, 2021

    Hello Chris,

    Thank you for posting in the community about your iPhone not accepting "Not a Match".

    Your issue will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information.

    0
  • Sanra
    Sanra ✭✭✭✭
    September 11, 2021

     With the mobile app, if things are working correctly it is always wise to "refresh" or "reset" the mobile app by deleting it and then reinstalling it.

    Please let us know if this corrects your issue.

    0
  • ChrisKite1
    ChrisKite1 ✭
    September 12, 2021

    Reset worked!

    0
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