Weekly Emails from Family Search have stopped. Why?

Roni Hewitt

Emails with Family Information from Family Search

Roni Hewitt ✭

5:02PM

Right after I joined Family Search, I would get an email once a week giving me information or links about members of my family tree. The very first one said "You Have a Mayflower Heritage" It then gave me a link to view the relationship and I found that my 10th great-grandmother was a passenger on the Mayflower. I had never been able to research my father's family that far back. I was amazed.

My point is this, those emails have stopped. I loved getting them. I have searched your website to see if I needed to pay for a membership in order to continue receiving these emails. I couldn't find anything referencing any such thing. Has the site discontinued these emails? I received them up until July 8, 2021.

I couldn't find any appropriate department to email so if you can't help me, I would appreciate it if you could point me to the correct one.

Thank you,

Roni Hewitt

Dellory Matthews

Hello Roni! Hopefully the answer you need is in the article below.

https://www.familysearch.org/help/helpcenter/article/how-do-i-subscribe-to-email-notifications-and-newsletters?articleVariant=public

Roni Hewitt

Thank you for your response to my question. I don't think that is going to help because I have all the notifications turned on except text messages on my phone. I have had them turned on since I joined Family Search. My problem is like Family Search just quit sending these emails about my family all at once in July. I have only one email address so that is not the problem. I checked my Spam folder and there are no Family Search emails in there. They are saved for one month so if I had mistakenly marked one for Spam, I'd have at least the last month's emails in there.

I am absolutely stumped as to why I am no longer receiving these Family Search links to my family origins or headstones from my ancestors or an ancestor's birthdate or anniversary of their date of death. I so looked forward to these emails.

Thanks you once again for you attempt in trying to fix my problem.

Roni Hewitt

bathompson

Hello @Roni Hewitt,

We understand that you are not getting emails on a weekly basis as you once did. I checked mine and the most recent I can find in my email was sent August 8th. It could be that they are not sent weekly any more, I am not sure. The current wording says that occasional emails are sent out.

However, you can find this information yourself at any time by checking your Notifications. 

Steps (website)    

• While you are signed in to FamilySearch, click the Notifications icon (looks like a bell).
• The Notifications page appears. Notifications are divided into several categories. Most notifications about activities are available under Discoveries.
• Click Discoveries.   
• The column on the left shows the titles of recent discovery notifications. Click the notification you want to read.
• The notification’s content or message appears on the right. 
• To read a different notification, click a different title from the column on the left. 

• Note: If you do not see the notification that you are looking for, search for it at https://www.familysearch.org/discovery/. (This is a favorite of mine.)

Here is a link to the knowledge article in the Help Center in case you want to see additional help for how to find this information from your phone or tablet:

https://www.familysearch.org/help/helpcenter/article/how-do-i-find-a-past-campaign-message-or-notification-from-familysearch

Best Wishes!