unable to do indexing
need help, posted it before, i am including more details this time .. my husband uses this same computer, able to log in to family search and do indexing.
(google , windows 10. ) if i try logging in to family search, i am able to do family search, view and edit family tree but if i click web indexing it shows An error has occurred that may affect your ability to use this page. FamilySearch has been notified. Try Again if i try clicking find batches it shows Error
An error has occurred that may affect your ability to use this page. FamilySearch has been notified.
11ab254e | my-indexing:p6804248 . if i click reset at bottom part of indexing, it shows same error message the last time i was able to do indexing was about 5 years ago. tried contacting the live chat but they were not able to fix it. does anybody know how to fix it? i wonder if my account is blocked from indexing or something.
Answers
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Hi @RosalieAbanaV, sorry for the challenge you are facing. Please clear your browser cookies and cache then try again. You can read through the article below to know how to go about that.
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Hello Rosalie,
We sent you a message for internal. Please check your messages here in the community.
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If, after taking these steps and the problem still persists, please call us at 1-866-406-1830 so we can take a "hands on" approach.
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We understand that you are unable to get into the indexing portion of your account. We have notified supervisors and you should be receiving an email about this issue. If you do not get an email directly to your inbox, please check your spam mail and junk mail to see if there is a message from FamilySearch.
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