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unable to do indexing

RosalieAbanaV
RosalieAbanaV ✭
September 8, 2021 edited August 20, 2024 in Get Involved/Indexing

need help, posted it before, i am including more details this time .. my husband uses this same computer, able to log in to family search and do indexing.

(google , windows 10. ) if i try logging in to family search, i am able to do family search, view and edit family tree but if i click web indexing it shows An error has occurred that may affect your ability to use this page. FamilySearch has been notified. Try Again if i try clicking find batches it shows Error

An error has occurred that may affect your ability to use this page. FamilySearch has been notified.

11ab254e | my-indexing:p6804248 . if i click reset at bottom part of indexing, it shows same error message the last time i was able to do indexing was about 5 years ago. tried contacting the live chat but they were not able to fix it. does anybody know how to fix it? i wonder if my account is blocked from indexing or something.

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Answers

  • Vincent T
    Vincent T mod
    September 8, 2021

    Hi @RosalieAbanaV, sorry for the challenge you are facing. Please clear your browser cookies and cache then try again. You can read through the article below to know how to go about that.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser


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  • Mirevo
    Mirevo ✭✭✭✭
    September 8, 2021

    Hello Rosalie,

    We sent you a message for internal. Please check your messages here in the community.

    1
  • Allison Lathrop
    Allison Lathrop ✭✭✭
    September 9, 2021

    If, after taking these steps and the problem still persists, please call us at 1-866-406-1830 so we can take a "hands on" approach.

    0
  • Mirevo
    Mirevo ✭✭✭✭
    September 11, 2021

    We understand that you are unable to get into the indexing portion of your account. We have notified supervisors and you should be receiving an email about this issue. If you do not get an email directly to your inbox, please check your spam mail and junk mail to see if there is a message from FamilySearch.

    0
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