Who can I call in the tech department that can answer a problem I’m having with a program error?
When I try to get into indexing on my Apple I-Pad I receive the same Error notice;
A problem repeatedly occurred on https://www.family search.org/indexing/batch/f723b4f4-4271-4e29-ala8-35549e4bea0d
I’ve sent batches back and the same notice comes. I’ve taken the problem to Bro. Esplin down here in Saint George to the Family Search Center. He took the problem to Family Search and they did the same things we tried with no result. I quote Bro. Esplin
I tried it on my wife’s IPad with the same batch and got the same error. When I tried a different batch it worked fine. Then I tried the Canada batch and it got the same error. End quote
I’m a regular indexer. I have indexed over 4,000 batches on my IPad. But I can’t do anything until this problem is fixed. Is there a number I can call in Salt Lake ? It is a programming glitch and I have no idea what to do.
Thanks for your help