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Bug: Unable to submit request to change Deceased to Living

dontiknowyou
dontiknowyou ✭✭✭✭✭
August 25, 2021 edited August 25, 2021 in Family Tree
Screen Shot 2021-08-25 at 8.16.39 AM.png

Today the Submit button does not work.

Update: The PID has been dealt with. However, the bug remains.

Tagged:
  • Record removal; Dead-to-Living requests
  • Report problem
0

Best Answer

  • Vincent T
    Vincent T mod
    August 25, 2021 Answer ✓

    Hi @dontiknowyou sorry for the challenge you are going through. I will contact you privately so I help you.

    1

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    August 25, 2021 edited August 25, 2021

    @dontiknowyou

    FYI

    You may be correct ...

    As, I have NOT tried "Changing", the 'Status' of an individual/person, from "Deceased", to "Living", SINCE the INCLUSION of the 'FamilySearch' "Support", into this "Community.FamilySearch" Forum; and, of course, the 'demise' of the 'FamilySearch' "Support" Case Management System.

    I wonder ...

    IF, that "Save" link/button, NO LONGER works; as, the 'FamilySearch' "Support" Case Management System, is no more; so, that link/button NOW goes NOWHERE.

    Definitely something, that 'FamilySearch' NEEDS to investigate.

    Just a passing thought ...

    Brett

    ps: Perhaps, you should submit an "Idea" (ie. 'Feedback').

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 25, 2021

    The PID has been dealt with. The bug remains.

    0
  • MarkLippitt
    MarkLippitt ✭
    August 30, 2021

    I am having the same problem with record G9PY-BBB.

    The Submit button fails when trying to change a record from deceased to living.

    1
  • Brett .
    Brett . ✭✭✭✭✭
    September 9, 2021

    @dontiknowyou

    FYI 

    The matters may STILL be getting to 'FamilySearch' "Support", to action the "Request".

    But ...

    That Said ...

    The problem/issue is, that the "Action", is STILL working on OLD (Programming) "Code", that references the 'FamilySearch' "Support" Case Management System, which is NOW "Defunct"; hence, the "Bug".

    IF, the matters are getting through to 'FamilySearch' "Support", to action the "Request"; THEN, the OLD (Programming) "Code", that references the 'FamilySearch' "Support" Case Management System, could certainly be the problem/issue.

    I would not be too dismissive of that ...

    You never know ...

    Brett

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    September 9, 2021

    The Submit button fails when trying to change a record from deceased to living.

    Yes. I have replicated this bug again and again since I first reported it.

    0
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