Can you point to an article showing how to help someone remotely in family search. I know it takes a
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@Gretchen Lynne Vineyard
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Is this the "Knowledge Article" you are looking for?
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Where do I find my helper number?
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If someone is very new; then, here is a good place to start them, with how things work in "Family Tree" of "FamilySearch" (and, other programmes as well):
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Introducing The Family History Guide
https://www.familysearch.org/ask/learningViewer/733
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Introducing The Family History Guide
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The Family History Guide
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Plus, you can also include (ie. add) them on you "Consultant Planner".
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I hope this helps.
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Brett
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This is what I learned by calling Family Search:
in the upper right-hand corner of the main Family Search page > below your name > click on Help Others.
You will need the person's Username and Helper Number.
They can find their Helper Number by going to their name
(in the upper right-hand corner) then to Settings > Account > down the page they will see their Helper Number.
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this link gives you an article on how to use the help others feature
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I personally like the PLANNER in the HELPER RESOURCE from the HELP menu in Family Search. Once you have someone in your PLANNER you don't have to ask for their helper number again for a year! If they have their email in the ward directory, you can send an email request and when they respond they automatically show up in your planner or you can add them manually with their helper number. I have worked with several members over the phone using this feature.
https://www.familysearch.org/blog/en/helper-resources-family-history-callings/
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