Can't access my file

C.Hales

Hi! I can no longer access my CET. I can see it listed on FamilySearch, but when I click on my tree from my uploaded gedcom, it just goes gray/doesn't load. Can someone please contact me to help access? Thank you

mynameistk

@C.Hales I sent you a message with a screenshot showing how to access CET. However, if you are able to access CET, but your own tree is gray/doesn't load, this is another issue. Please send me a screenshot of the steps you have taken to access your tree and the results you receive. Again, thank you for testing early access CET.

C.Hales

@mynameistk

Thank you. I followed the steps and it is still not working. (Yesterday when I clicked on the tree, it went blurry as if going to open, but it did not open. Today, when I click on the desired CET, it opens to show this page (see screenshot), but it does not let me view the tree. (It also doesn't let me delete the trees.)

(Notes: I am on a pc with chrome browser. My gedcoms were exported from Legacy.)

IMG_6281.jpeg

IMG_6284.jpeg

mynameistk

@c.hales Would you be able to upload a new CET from that same gedcome file? I see there is only 1 person in each of your 3 CETs. Is that accurate?

C.Hales

Yes, There should be about 700-1100 people. In the file I will now upload is 1109 individuals. (exported from Legacy, gedcome5.5)

C.Hales

Then I get this message:

C.Hales

I am still waiting for it to finish process…I will update my posts here when it is finished.

C.Hales

No dice. Still not able to access…

mynameistk

@C.Hales Thank you very much for the screenshots and additional information. I have added this to the bug reports. We will keep you updated. Thank you again for testing and feedback with early access CET.

C.Hales

Hi! I have tried another upload - this time one from Ancestry — it is not working either.

mynameistk

@C.Hales It is unfortunate that you are experiencing these troubles, but thank you for your feedback. I have added this new information to the engineer report.

mynameistk

Thank you for bringing this to our attention. We’re committed to resolving as many issues as possible, and we’re closing this discussion for now. If you or others encounter this issue again, please start a new discussion and include relevant information such as your operating system, browser, URLs, and screenshots if available.  

We appreciate your support and engagement. Please don’t hesitate to reach out with any future questions or concerns.  

Thank you for using CET.