How do I report possible broken links.

Andrew Moore

How do I report possible broken links.

I did a search in FamilySearch and found an ancestor in the Canada Census 1871:

 

https://www.familysearch.org/ark:/61903/1:1:M435-7Q2.

 

However, when I click on the image, I get the Canada Census Mortality Schedules 1871:

 

https://www.familysearch.org/ark:/61903/3:1:S3HY-6SPZ-FF?personaUrl=%2Fark%3A%2F61903%2F1%3A1%3AM435-7Q2.

 

If I search in ancestry.ca instead:

 

https://search.ancestry.ca/cgi-bin/sse.dll?indiv=1&dbid=1578&h=51831&tid=&pid=&usePUB=true&_phsrc=epb-1583838&_phstart=successSource,

 

it shows the correct image:

 

https://www.ancestry.ca/interactive/1578/4396298_00413?pid=51831&backurl=https://search.ancestry.ca/cgi-bin/sse.dll?indiv%3D1%26dbid%3D1578%26h%3D51831%26tid%3D%26pid%3D%26usePUB%3Dtrue%26_phsrc%3Depb-1583838%26_phstart%3DsuccessSource&treeid=&personid=&hintid=&usePUB=true&_phsrc=epb-1583838&_phstart=successSource&usePUBJs=true&_ga=2.169188705.1136617529.1588097837-1123957608.1588097837.

 

I asked the stake Temple and Family History Leader, and he sees the same behaviour.

 

Am I doing something wrong? If it is truly a broken link, is there a way to report it?

 

Andy

Brett .

@Andrew Moore​ 

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Andrew

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'Yes', you are correct, totally incorrect "Images" associated with that "Source".

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Suggestion(s):

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I would handle/address this in two (x2) ways:

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(1) Submit a 'Support' Case in "FamilySearch", just like you did above;

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AND,

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(2) 'Post' in the "FamilySearch" ("GetSatisfaction") 'Feedback' Forum, again, , just like you did above.

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The reason that I suggest BOTH avenues is that you get 'the best of both worlds' ...

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'Support' Cases can take a long time to get through the "System".

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Whereas, 'Posts' in the "FamilySearch" ("GetSatisfaction") 'Feedback' Forum seem to quite often get, either, a response; or, actioned, before 'Support' Cases.

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As an aside ...

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To cover all bases, I will "Share" this post of yours with the 'Group' of "Indexing Chat" in this Forum; as, that 'Group' seem to be able to get problems/issues brought to the attention of those who matter.

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I hope this helps.

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Brett

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suzannevincent1

I'd report it to FamilySearch. On the main FamilySearch page, go to Help, then Contact Us. You can open a chat during business hours, or you can email or call from there.

 

Explain the problem in detail, with links.

Andrew Moore

Thanks for your guidance. If you are interested, here was their response:

 

We understand that you have found an error in historical documents that relates to the linkage of the index you are viewing and a mis-matched document lined to the index. 

 

At this time, FamilySearch cannot make changes to previously microfilmed and indexed records, unless it involves an entire indexed batch or roll of microfilm.

 

The only changes that can be accomplished need to be made by the patron and, unfortunately, those changes are highly limited at this point. The first change possible by a patron in a historical document is the name of the individual, IF "Edit" appears next to the name in the indexed document. If it does, you can then edit the name accordingly. That Edit feature is being implemented on an ongoing basis. Also, they are currently working on edit ability with listed places and dates as well. When that capability is available, the "Edit" function will appear next to the entry that can be corrected. In time, additional edits will be possible. 

 

Based on the sheer volume of microfilmed documents that are being manually digitized for patron use by volunteers, we think you would agree that most of them are extremely accurate. We apologize that the occasional error that occurs has adversely affected your search activities.

 

Until edits are possible, we would suggest attaching the document as a source for your ancestor with a note explaining the error as determined through your research.

 

It is helpful in examining situations that a patron brings to our attention if, in the future, you will include your username, helper number and date of birth that you have listed in FamilySearch. That will assist us in examining the situation you are describing more accurately. Without that information, we have attempted to answer your question in general terms.

 

Additional information in greater detail on this subject can be found by reviewing the files listed below. Often, these articles will also include additional links with more detailed information. You can access this information by clicking on the following links:

 

How do I fix indexing or transcription errors in historical records?​​​​​​​

Why can't I fix indexing or transcription errors?

 

If we can be of additional assistance on this issue, please respond to this email.

 

We appreciate your continuing efforts with your family history and are here to assist you as you move forward with this work.