It appears the update is not complete even though the banners states it is.
One week a patron at our FSC can see a collection, then the next week not. Also, some collections show no viewing icons or a microfilm icon when microfilms are not available anymore. The camera icon with the warning triangle also has a message which says the collection is not available to view at this time. I have yet to see the old message that you can only see the images in an FSC. These things all seem to indicate the update is still in progress. It would sure be nice as a FamilySearch Center Coordinator to have a formal explanation from FS so we can help our patrons understand rather than them thinking that FamilySearch never works for them.
Comentários
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I would love to see a page listing all upcoming and recent updates, whether recent ones are final or still in progress, progress on reported issues, where to post feedback in each case, etc. I asked about this a while ago and got the impression it was on the list. Can't help thinking it would save FS staff time in the long/medium term, in addition to improving user perception, if they provided this sort of visibility.
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I think they must have just finished doing the warning messages, because I've been getting them all day today where I have not been previously.
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@S Vint Atkinson Thank you for reporting the issue you are having with the search. Can you post the URL and/or what record you are trying to search for that you are having difficulties with? This way I can better understand the problem?
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@KAClark2 One set of collections that I have noted these issues is for Carini, Palermo, Sicily, Italy. For example, the Census Collection shows the format as Microfilm and the note is that they are available at the location indicated which is Granite Mountain Record Vault. I understand that public access to microfilm is not available any longer, let alone public access at Granite Mountain. The Stato Civile collection shows a few Camera icons under Format, but most are blank, so there is no access. Other collections have the Camera with warning icons that states that they are not available online at this time. Previously some collections were indicated as available only at FamilySearch Center, but do not indicate this right now. This all indicates to me that the Catalog updates are still in progress, so these collections are in flux. It would be terrific if there was a warning banner stating that the update is ongoing so some records are not available at the beginning of the Catalog Search page.
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@S Vint Atkinson Thank you for the search information that you provided. I have escalated this issue for review. Please do not hesitate to advise us of other issues that you might come across.
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