New BUG in FS Memories - when displaying ALBUM contents

AmberML1

@Dennis J Yancey has posted:

The following new BUG in ref to FS Memories processing was introduced into the system just a few days back.

It can be replicated as follows:

(My explantion assumes use on a computer and a Chrome browser - vs a smart device - but its probably broke across the board)

Also the below assumes you are a user who is making use of "albums" and storing memories items in specific albums.

Normally when you are in your gallery view of your Memories Tab - you can see your list of albums on the left hand album listing bar. When you click on an album on the left hand album list - the album is then displayed on the screen with its content. So far that all is working.

However with the following steps you will note a significant bug

1) If you then click on a specific item within the album you will then navigate to a screen where the specific memories item selected is displayed on the screen

2) On this screen where the item is displayed - on the upper right - if you click the "folder" icon - you will see the Albums that this memories item is included in

IF you THEN click on one of the albums listed for given memories item - you will normally be taken to that specific album and a display of its content.

3) HOWEVER - currently when you click on the "contained in" album for a given item - rather than taking you to that album and displaying its content - RATHER it is taking you to the main gallery and attempts to display your entire gallery. If you are a person with a large number of uploaded items - it will give the appearance that when you clicked on the album - that the system was hung - - - eventually, though it does display the entire memories gallery - but what it should have done was taken you directly to the album/folder that you clicked on and not the entire memories gallery.

Many people may not initially realize what is happening - and it just gives the impression that the system is extremely slow - which it is - but only because it is trying to display the entire contents of the gallery - when what you clicked on - it should have just displayed one speciifc album/folder.

Please forward this on to engineers.

AmberML1

Thanks @Dennis J Yancey for finding this!

I will pass this on to the engineers!

AmberML1

@Dennis J Yancey

I have shared this BUG with the Engineers. And I have included this in our Known Issues with the Memory Viewer.

Thanks again for sharing. We appreciate your dedicated help!

AmberML1

@Dennis J Yancey

Just a quick update….with the updates to the new Gallery, this problem has been rectified.

If you click on an album (while in the Memory Viewer), you are now taken to the correct album.

Thanks again for providing feedback.

Dennis J Yancey

I dont know what got fixed but its still broke for me.

see this memories item:
https://www.familysearch.org/en/memories/memory/218338056?a=1429126

and then click on the icon that displays the containing albums

and then click on one of them

it does NOT take you to that allbum.

AmberML1

@Dennis J Yancey

Hmm. I did use your link. And clicking the Album icon (which showed 2 albums), DID take me to those albums. It appears to be working for me.

Can you tell me, are you currently using the new Gallery? Or, did you click the "Previous Version" in the Gallery Banner?

Sloan.David

@AmberML1 This seems to be the same issue that I reported. The "new" Gallery seems to work (but not always) but the changes introduced (even after clicking on Previous Version) broke the old capability.

The behaviour seems to depend on information captured in FamilySearch website data (cookies):

Dennis J Yancey

I dont always seem to be given the option to see the new version of the Memories viewer
I have seen the option on a few occasions - but usually I am seeing the old version with no option to see the new.

???