Downloads not working

Cynthia Jacob

I've tried several collections with no success at all. I get a message that says a JPG is not available for download, and when I download a PDF…..the file is not able to be opened by any program. Tried in two different browsers.

Philliip Goff

I experienced the same thing, starting on February 3. Up through February 2, downloaded PDF sizes were 500kb+. Starting on February 3, the downloaded PDFs are all about 13kb and there's an error message when I try to open in Wondershare PDF: "Unable to open the document. It might be corrupt or the file type is not supported." Similar error and message in Adobe Reader. Every document I try seems to have the issue, but here's one example: https://www.familysearch.org/ark:/61903/3:1:3Q9M-C339-5DNF?view=fullText&keywords=GOFF&lang=en&groupId=TH-909-83754-9657-5

ScottSeegmiller

I have duplicated the problem and sent it in to have the engineers take a look.

Stephanie V.

Thank you for your report @Cynthia Jacob We were notified that this has been fixed.

Cynthia Jacob

Thanks so much!