Can't see image in Memory

AmberML1

@MargaretaBjorck has posted:

I don't know if my problem is a result of this change: I have some year/s ago uploaded a photo of a married couple at both their identities (KNXD-RRQ and KJ5C-36K) in the tree. I also used the photo to catch profile photos of each of them to the top of their pages. The profile photos still are there, but the photo as a whole has disappeared. It says Memories(1) but when opening the memory it is completely empty. When I tried again to upload the photo, I was denied, because the photo already is in my gallery. But when I very carefully look through all the photos in my gallery it isn't there anymore. What has happened and what should I do? As this is the only photo, of this couple and they have a great number of descendants I really want all of those to get access to the photo.

AmberML1

@MargaretaBjorck

There have been many users experiencing trouble viewing their Memory Images. This might be related; I'll ask the Engineers to take a look….

I, too, can't see the image when I use my computer to try and view your memory. But, as with @Alan E. Brown, I can see it on the Family Tree Mobile App.

I will try and get you an answer as soon as possible. Thanks for your patience!

AmberML1

@MargaretaBjorck

I'm happy to report that the images under Memories are "viewable" again—our FamilySearch Engineers were able to provide a fix for this issues.

Thanks again for your valuable feedback!