Online FSC Information needs serious improvement
If a FSC is closed there is no option to put that, only hours open.
To be helpful to our communities it would be useful if a notice can be added such as 'This Centre is currently closed. Your nearest FamilySearch Centre is ……..' and offer the poor long-suffering patron useful information! Removal of all phone numbers and email addresses which go unanswered should be mandatory, as well as out-of-date opening hours.
I have had patrons as a last resort go out of their way to visit a meetinghouse on a Sunday as every other effort has gone unanswered - to find the FSC is not open. It does not leave a good impression.
I have posted similar before and will continue until it improves 😊
Comentários
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Using the FSC tool, for each day no hours are posted then it will show closed.
If you do a 'Find a FSC' it lists all those near the one you ask about listing distances too
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If you are the Director of the FSC (I know that's not the correct term, anymore), you should be able to sign in to your FamilySearch.org account, click on your name and choose "Center Tools" at the bottom of the drop down box. It will bring up your FSC; you will be able to make any changes on the page that you desire (add/delete/change phone numbers, hours of operation, etc.). You can even add notes (i.e. Closed on Monday, July 1; will reopen Tuesday, July 2). And, you can change them as often as you need. The only thing of which I'm unsure is if it takes overnight to update or if it's an immediate change.
I hope this helps.
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Could we, give Ward FSC consultant control over their FSC website presence and give the Stake Director senior admin privileges to update what the ward has posted if that is needed?
Seems to be a disconnect between Stake and FSC HQ. If you have an FSC Director (not sure what the current title is) released 4 years ago, and a new one called over a year ago. FSC HQ should be able to see that. Recently had an issue where supplies were required to be sent to the former FSC Dir home. Newest computers 8 years old, printer from 2003. /shrug We are working on it and making progress.
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P.S. Currently our FSC web info has been wrong and not working for at least 4 years. No one can check email and phone is disconnected. I will be on my first 1st Wed call tomorrow. /grin
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