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  • Página inicial› Grupos› Memory Feedback
    FamilySearch-image

    Memory Feedback

    Participar

    Updates to Known Issues

    Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    May 17, 2024 editado September 23, 2024 em Social Groups

    It seems like the moderators are at least trying to keep the list of known issues up to date
    But it appears to me there are various issues in the "resolved" section - that are not really resolved. (or maybe Im mis-interpeting)

    like "remembrances" and "story updates not working" and maybe various more . . .

    and various new items that are not on the list
    such as
    special characters
    comments not always showing. . .

    1 thing gets fixed and 2 more get added . . . .

    they need to clone you guys. . . so more work can get done.

    @Stephanie V.

    Known Issues

    Stephanie V.
    15 de abr. de 2024

    Known Issues:

    • Logged out users aren't being re-directed to the new Memory Viewer
      • Fix in progress
    • The 'Add New' tagging suggestion isn't always visible
      • Fix complete and coming out soon
      • Accented characters were causing the "Add New" to hide
    • Patrons with large galleries are experiencing a long load time when clicking to view a memory from their Gallery
      • Work is in progress
    • Edit mode for Stories doesn't fit on mobile phone screen
      • Re-design is in progress
    • Help banner is covered my tag names.
      • Needs to be on the top layer, so it can be read it.
    • Help banner cannot be dismissed.
      • Needs to be dismissed or timed out, so it doesn't block tagging.
    • Can't see the image adjustment icon in iOS devices - 30 Apr 24

    Outside Impacts (Not Part of the Memory Viewer, but May Effect Memory Viewer):

    • Patrons did not have a button to opt-out of Family Group Labs
      • Visit this URL 

        https://www.familysearch.org/groups/family?fgt_test=false

    Planned Enhancements:

    • Add ability for Tag Suggestions to do a "fuzzy match"
      • Searching for "John Doe" will return "John R. Doe" (a "fuzzy" match) as well as "John Doe" (an exact match).

    Resolved Issues:

    Monday May 6th:

    • The Tag Suggestions feature is attempting to provide too many suggested names
      • Person tagging now responds quickly, regardless of how many tags you have created previously.
      • The first 100 suggestions are displayed. These suggestions update & filter as you type a name.
    • Some stories are being cached by the browser and are not updating after a change is submitted
      • Stories update and display correctly after a change is saved.
    • Attaching an unattached tag breaks when a private memory confirmation box appears
      • Attaching an unattached tag succeeds.
      • Confirmation boxes not longer break the flow.
    • Visibility tag says "PUBLIC" but doesn't say it is a button or can be edited and set to "PRIVATE"
      • Re-design has been proposed. Re-design will address other feedback as well.
    • Hover text for Comment icons either doesn't show or is unclear
      • Hover text for comments now says "Comments" instead of "Remembrances".
      • Additional improvements have been designed and are in user testing.
    • User Feedback: Why is the Save button called Submit?
    • User Feedback: Where does the Info panel with all my details go when I view Comments?
      • User Feedback has be shared with design. Info panel/Comments issue has be re-designed and is in user testing.

    Previous updates:

    • Can't edit memory details. Clicking submit button to save gives an error banner.
      • Details save properly again.
    • Can rotate an image that doesn't belong to me, but it causes errors.
      • Cannot rotate another person's image anymore. (May be enabled in the future for Family Groups.)
    • Descriptions do not show line breaks or paragraphs.
      • Descriptions display correctly again.
    • Help banner blocks tagging people on images.
      • Help banner hides when I click to tag a person.

    "Resolved issues" includes our most recent updates. It may take a few days before each fix is out and available online. A change log will be added soon to provide more information and the dates these issues were resolved.


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    Comentários

    • AmberML1
      AmberML1 ✭✭✭
      May 17, 2024

      We will be updating the Known Issues announcement page soon. We ask for patience and understanding. Thank you.

      0
    • Dennis J Yancey
      Dennis J Yancey ✭✭✭✭✭
      May 17, 2024

      Thanks - we are patient

      was mainly pointing out that various items that are marked as resolved - are not resoived.

      0
    • Ashlee C.
      Ashlee C. mod
      May 20, 2024

      The Known Issues announcement page has been updated. You can check it out at

      Known Issues

      Stephanie V.
      15 de abr. de 2024

      Known Issues:

      Patrons with large galleries are experiencing long load time when clicking to view a memory from their Gallery. 

       

      Patrons with large galleries are experiencing long load time when clicking to view a memory from their Gallery. 

      Edit mode for Stories doesn't fit on mobile phone screen.  

       

       

      Patrons with large galleries are experiencing long load time when clicking to view a memory from their Gallery. 

      Help banner covered by tag names. 

       

       

      Currently Working On 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      7-May-24 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      Memory Find search is not able to provide a view of consecutive images. 

      7-May-24 

      7-May-24 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      Can't see the image adjustment icon in iOS devices 

      7-May-24 

      30-Apr-24 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      No easy way to return to the Gallery after editing a Memory.     

      7-May-24 

      26-Apr-24 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      Question about ability to edit another person’s uploaded Memory, to fix a misspelling or location.  

      7-May-24 

      24-Apr-24 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      Make Private setting is not displaying properly. 

      7-May-24 

      23-Apr-24 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      "Remembance" replaced with "Comments." 

      7-May-24 

      20-Apr-24 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      Visibility tag says "Public" but doesn't offer option to edit or set to “Private.” 

      7-May-24 

       

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      User Feedback: Why is the Save button called Submit? And where does the Info panel go when I view Comments? 

      7-May-24 

       

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      Searching for "John Doe" will return "John R. Doe" (a "fuzzy" match) as well as "John Doe" (an exact match).  

      7-May-24 

       

      Resolved Issues 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      9-May-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      When opening a Story, the attached photo is not displaying fully. 

      9-May-24 

      7-May-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      Some Stories are being cached by the browser and are not updating after a change is submitted 

      9-May-24 

      7-May-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      Request that the help articles for Memory be updated—with icons. 

      9-May-24 

      6-May-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      Trouble tagging a person when using special characters. 

      9-May-24 

      26-Apr-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      “Add New” tagging suggestion isn’t always visible. 

      9-May-24 

      23-Apr-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      Confusion over who is using which version of the Memory Viewer. 

      9-May-24 

      23-Apr-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      FamilySearch instructors struggling with teaching new vs old Memory Viewer. 

      9-May-24 

      22-Apr-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      Memory freezes up when you add a second person to the document.  

      9-May-24 

      20-Apr-24 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      100% of users now use the New Memory Viewer 

      9-May-24 

       

      When you make an edit in Stories, it takes “hours” for it to appear. 

      Logged-out users aren't being re-directed to the new Memory Viewer. 

      9-May-24 

       


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      0
    • Dennis J Yancey
      Dennis J Yancey ✭✭✭✭✭
      May 20, 2024 editado May 20, 2024

      I am still experiencing this issue - even though it has been marked as resolved.

      "Some Stories are being cached by the browser and are not updating after a change is submitted" 

      0
    • Dennis J Yancey
      Dennis J Yancey ✭✭✭✭✭
      June 4, 2024
      Dennis J Yancey
      20 de mai. de 2024

      I am still experiencing this issue - even though it has been marked as resolved.

      "Some Stories are being cached by the browser and are not updating after a change is submitted" 

      Can someone please confirm whether the engineers realize that the issue with stories being cached and not being updated when a change/update is made - realize this it is STILL an issue and has not yet been resolved?

      0
    • Ashlee C.
      Ashlee C. mod
      June 6, 2024

      @Dennis J Yancey Yes, the engineers are aware of this problem. They are actively working on a resolution. Thanks for your patience.

      0
    • Dennis J Yancey
      Dennis J Yancey ✭✭✭✭✭
      June 6, 2024

      Thanks - the Known issues list has it marked as resolved.

      Known Issues

      Stephanie V.
      15 de abr. de 2024

      Known Issues  

      The "Tag Person" pop-up box only seems to offer options from your "Recents" lists 

      5-Jun-24 

      The "Tag Person" pop-up box only seems to offer options from your "Recents" lists 

      Patrons with large galleries are experiencing long load time when clicking to view a memory from their Gallery. 

      5-Jun-24 

       

      The "Tag Person" pop-up box only seems to offer options from your "Recents" lists 

      Edit mode for Stories doesn't fit on mobile phone screen.  

      5-Jun-24 

       

      The "Tag Person" pop-up box only seems to offer options from your "Recents" lists 

      Help banner covered by tag names. 

      5-Jun-24 

       

       

       Currently Working On 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      22-May-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      The “Tag Person” pop-up box gets in the way of the Memory while you are trying to tag. 

      22-May-24 

      17-May-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      Option to “open image in new tab” on a memory from the Person Page doesn’t allow option to edit memory. 

      22-May-24 

      16-May-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      When you select a result from the Memory Find, no Next or Prior links are offered and no way back to the Find results. 

      22-May-24 

      9-May-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      Memory image cluttered/difficult to see when you tag multiple people in photos and documents. 

      22-May-24 

      7-May-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      Can't see the image adjustment icon in iOS devices 

      22-May-24 

      30-Apr-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      No easy way to return to the Gallery after editing a Memory.     

      22-May-24 

      26-Apr-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      Question about ability to edit another person’s uploaded Memory, to fix a misspelling or location.  

      22-May-24 

      24-Apr-24 

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      Visibility tag says "Public" but doesn't offer option to edit or set to “Private.” 

      22-May-24 

       

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      User Feedback: Why is the Save button called Submit? And where does the Info panel go when I view Comments? 

      22-May-24 

       

      Unsure what icons mean in the Information side-bar when using a devise without a mouse. 

      Searching for "John Doe" will return "John R. Doe" (a "fuzzy" match) as well as "John Doe" (an exact match).  

      22-May-24 

       

       

      Resolved Issues 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      22-May-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Different viewing experience for the "Comments" on a Memory. 

      22-May-24 

      16-May-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      When you make an edit in Stories, it takes “hours” for it to appear. 

      22-May-24 

      9-May-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Memory Find search is not able to provide a view of consecutive images. 

      22-May-24 

      7-May-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      When opening a Story, the attached photo is not displaying fully. 

      22-May-24 

      7-May-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Some Stories are being cached by the browser and are not updating after a change is submitted 

      22-May-24 

      7-May-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Request that the help articles for Memory be updated—with icons. 

      22-May-24 

      6-May-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Trouble tagging a person when using special characters. 

      22-May-24 

      26-Apr-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      “Add New” tagging suggestion isn’t always visible. 

      22-May-24 

      23-Apr-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Confusion over who is using which version of the Memory Viewer. 

      22-May-24 

      23-Apr-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Make Private setting is not displaying properly. 

      22-May-24 

      23-Apr-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      FamilySearch instructors struggling with teaching new vs old Memory Viewer. 

      22-May-24 

      22-Apr-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Memory freezes up when you add a second person to the document.  

      22-May-24 

      20-Apr-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      "Remembrance" replaced with "Comments." 

      22-May-24 

      20-Apr-24 

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      100% of users now use the New Memory Viewer 

      22-May-24 

       

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Logged-out users aren't being re-directed to the new Memory Viewer. 

      22-May-24 

       

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Attaching an unattached tag succeeds. Confirmation boxes no longer break the flow.  

      22-May-24 

       

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Person tagging now responds quickly, regardless of how many tags you have created previously. The first 100 suggestions display; suggestions update & filter as you type a name. 

      22-May-24 

       

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Can't edit memory details. Clicking submit button to save gives an error banner. Details save properly again. 

      22-May-24 

       

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Cannot rotate another person's image anymore. (May be enabled in the future for Family Groups.) 

      22-May-24 

       

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Descriptions display correctly again. 

      22-May-24 

       

      When tagging a photo/document, the last person tagged will stay on top of tagged list. 

      Help banner now hides when I click to tag a person.  

      22-May-24 

       

       


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    • AmberML1
      AmberML1 ✭✭✭
      June 6, 2024

      @Dennis J Yancey

      For some reason, this issue seems to be specific to Chrome. I will move it back to the "Currently Working On" section in our Known Issues. Thanks!

      0
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