I am a temple & family history consultant, and one person keeps disappearing from my list of people

salisbury6851.5118310293111575E12

I am a temple & family history consultant, and one person keeps disappearing from my list of people I am helping. Any suggestions on how to resolve this? Jann

N Tychonievich

@Jann Salisbury​ It is possible that the person is revoking your access in the Connected Accounts section of the site settings. Might be something to ask him/her.

salisbury6851.5118310293111575E12

Thank you, I will take a look. Jann

Chris Schmink

@Jann Salisbury​ ​ Or has it been more than a year and the person "timed out" of your list? Otherwise like @N Tychonievich​, I'd suspect the person is deleting the permission for some reason (either not understanding, or concerned about privacy somehow).

-- Chris

salisbury6851.5118310293111575E12

Thank you. I added her once more and it seems to be sticking this time. Thanks so much! Jann

Patricia Jensen

There are actually 2 places on FamilySearch where you can sign in to help another person. The first is “Help Others” (top right side when signed into the tree). This way does not stick but cancels when you leave it. The second way is “Helper Resources-Planner”, which is found by selecting “Help” on the top banner and then “Helper Resources” from the drop down menu. The Planner way of helping others is awesome and will save for one year. One of my favorite things about helping someone this way is under Plans. You can “Add a Relationship Path” which can easily show the relationship between the person you’re helping and his or her ancestor.