Portrait view has no portraits- select accounts only

Wendy Allison Rupper

This is a bug issue: On my account and having my family group tree selected, when in portrait view, I see no portraits. This is also true on my husband's account. However, on each of our children's accounts, we can see portraits in portrait view. Also: I can see the images when on the iOs version of the mobile app and logged into my account, so it's something specifically with the web version. Perhaps another "lab experiment" is conflicting (that my husband and I both have enabled, but my children don't?) I'd upload you an image, but there's a lot of living people on that tree view!

Good luck! It's a great product and I'm happy to give feedback.

Alan E. Brown

I wonder if you simply need to turn on the Portraits option.

Click on the Options button:

And then enable the Portraits option:

Wendy Allison Rupper

Thank you for pointing that out to me. the setting was off, and I didn't even know there was a setting for that. I appreciate your help!