Helper Number

X24 MOM

Helper Number

Can someone tell me what this is and in what circumstances it would be used and how? Like, Would this be something I could use to share my “personal space” and FS tree (with living people included) so that another family member would be able to see it? If so, how? 😊

LegacyUser

This link will help explain how and when you can use Helper Access: https://www.familysearch.org/blog/en/signing-family-tree/

Family Bible

Unfortunately, If I understand correctly - helper mode is only available to LDS members (which doesn't exactly make sense)

 

LewisNORMANSharonMarie

everyone with a Family Search account has a helper number, member or not.

Dennis J Yancey

I understand that to be true

 

the point is - I understand that only an LDS member can be the one in the "helper mode" (doing the helping)

and that is what I meant by "it doesn't exactly make sense"

 

Brett .

@X24mom X24mom​ 

cc @Carolyn Webber​ 

cc @Family Bible​ / @Dennis J Yancey​ 

cc @Sharon Marie Lewis​ 

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'Dennis' is CORRECT.

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The "Help Others" function/facility/feature is ONLY available to Users/Patrons who are Member of the Church.

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The "Help Others" function/facility/feature is NOT available to non-member Users/Patrons.

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'LewisNORMANSharonMarie' is also correct.

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Every User/Patron of "FamilySearch" has a "Helper Number".

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Here is a "Knowledge Article" in "FamilySearch" on the matter:

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How do I use the Help Others link in Family Tree?

(for Members ONLY to access)

https://www.familysearch.org/help/salesforce/viewArticle?urlname=Using-the-Sign-in-to-Help-Someone-Else-or-helper-feature-1381813302470&lang=en

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And, 'No', it is not very helpful ... I know of many Users/Patrons who are non-members; and, would be/make better helpers than most members of the Church; but, alas, it is not to be.

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The matter had been discussed in the "FamilySearch" ("GetSatisfaction") 'Feedback' Forum over the years.

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Here are just a couple of past posts in that Forum:

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Non-members are complaining that why they are unable to use the wonderful function button of "help others" ... [ Over 2 Years ago ]

https://getsatisfaction.com/familysearch/topics/non-members-are-complaining-that-why-they-are-unable-to-use-the-wonderful-function-button-of-help-others

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Provide Helper Function for All Users ... [ 2 Months ago ]

https://getsatisfaction.com/familysearch/topics/provide-helper-function-for-all-users

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I know that this does not help; but, I hope it puts things into perspective.

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Brett

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