Youth Signing up with Partner Sites
Know of a 17 year old trying to set up access to the partner sites. Ancestry in particular. Just keeps getting ‘can’t access right now.’ Any idea why? Ancestry says it’s a FamilySearch thing and FamilySearch says it’s an Ancestry thing. That’s not very helpful! A 13 year old signed up and it requested parent/guardian permission but that’s not what the 17 year old got. Anyone else experience this?
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Thanks for your question. No, I haven't heard of this issue before. Are you going in through this link: https://www.familysearch.org/campaign/partneraccess/? You could also try a different web browser, clearing your computer cache, signing out/signing in, or even powering off and reboot the computer.
You may want to copy and paste your post in the Accounts category where people answer questions about account issues, too. Here is the FamilySearch Community Accounts category link: https://community.familysearch.org/en/categories/familysearch-account. I hope that you're able to get the issue resolved as that is frustrating. Consider letting us know how it gets resolved as it could help someone else. Thanks!
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Yes, access has been through the partner access link you've provided. I'll forward your other suggestions and post the question in the accounts category.
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@ctr sweetie I'm still waiting to hear what the outcome was. As soon as I've heard I'll be sure to share.
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