CET option disappeared
I applied to have CETs a while back and got super busy and wasn't able to do much with it. I uploaded my GEDCOM from FTM2019. Now I have a lot of free time on my hands and am ready to start editting and playing around with CETs but the option is gone. Maybe I missed something in my time off.
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On the Labs page, there is an announcement that the Labs phase is now complete.
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@mateo.novoa
Please let us know what you see for each of these options:
1. If you click the Family Tree option in the menu, do you see the option for CETs at the bottom?2. If you click on Search option in the menu, then Genealogies, then Upload your Individual Tree, do you see your upload there?
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Áine & mateo.novoa,
All those who have created CETs have retained access to the feature. The next phase of development progress did not remove access to those using the feature.
Mateo.nuvua, Please follow the steps listed above by ketherin-c and let us know what you see. We want to address the issue if it is a real problem.
-Robert Kehrer, sr prod mgr.
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Robert, I'm not having a problem FYI.
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Áine, Thanks, I understand the problem with CETs potentially disappearing was reported by Mateo.novoa. I reread my comment and realized it wasn't directed to the reporting user. I edited it to direct it appropriately
My comment about all those with CETs retaining the feature after the recent "graduation from Labs" is for everyone's knowledge. No one who has a CET should have their access to the feature negatively affected by the application system being retired.2 -
@Robert Kehrer I did some work on a CET a few weeks ago, before the Lab was withdrawn. I then deleted it intending to have another go later. Do I still have access to do this? The CET option has disappeared from my Family Tree menu. Thanks.
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@MandyShaw1 can you do the two things noted above by ketherin-c and let me know what you see.
Did you by any chance delete your CET several weeks ago, or is it still on the site and you are just trying to get to it?0 -
I deleted it several weeks ago, almost immediately, having realised I had accidentally left living people in the gedcom - I knew only I could see them in the CET but I just prefer not to upload them anywhere on the web. I will make the other checks you suggest as soon as I'm on my computer.
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@MandyShaw1
I believe that we identified the problem and resolved it for you. Can you check that you can see the CET feature at the bottom of the menu now?0 -
It's there now, many thanks - this is what I see on the two menus:
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Thank you for bringing this to our attention. We’re committed to resolving as many issues as possible. This issue has now been resolved and this discussion will be closed.
We appreciate your support and engagement. Please don’t hesitate to reach out with any future questions or concerns.
Thank you for using CET.
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