Person keeps adding children to a tree which don't belong to that family

Blau Debra

Person keeps adding children to a tree which don't belong to that family

There is a family which I know had only 6 children (5 daughters, 1 son). Someone added 3 new children (2 daughters, 1 son) with no sources, no dates, and no places of birth and death. I removed the 3 children and noted during removal they didn't belong to the family. The person then created 3 new children (2 daughters, 1 son) and added them back to the family. I sent the person a message via FamilySearch asking for sources and an explanation, but had no reply. I removed the 3 new children. The person then added all 6 of the children back (now 4 daughter, 2 sons), with each person being a duplicate of each other. I sent the person a direct email asking for sources, but had no reply. I again removed all the extra children (now 6 extras) and added them to their own family.

 

Is there no way for someone at FamilySearch to contact this person to have them explain why they are adding 3 children to a family when they show no sources, no dates, and no places for these children? How do others handle it?

Brett .

@Blau Debra​ 

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Debra 

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You do have two (x2) possible options:

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(1) Submit a 'Support' Case, advising of the situation; and, requesting assistance.

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or

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(2) Report Abuse [ Well, a Form of abuse ]

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Or, of course, you could try BOTH ...

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I hope this helps.

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Brett

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Blau Debra

Thanks Brett. I'm not sure how to submit a support case. Would I do that through "Contact Us" under the "?" icon?

 

I now found another person with the same exact issue. So glad I'm not the only one with this problem.

https://community.familysearch.org/s/question/0D53A00004nzwJ6SAI/is-there-any-way-to-stop-a-user-from-repeating-the-same-wrong-change

Brett .

@Blau Debra​ 

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Debra

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Short Answer: 'Yes' ...

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There are two (x2) ways of submitting a 'Support' Case:

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Firstly, as you have already found ...

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On the 'Top' Line Menu, on the 'right-hand-side', under "?" (formerly: "Help"); and, then, down the 'Drop Down Menu', down to "Contact Us" ...

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OR

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Secondly ...

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On the 'Bottom' Line Menu, in the middle, under "Feedback".

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Select "Problem".

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Either one, it does not matter ...

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And ...

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Of course, certainly, you are NOT alone ... far from it.

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Unfortunately, it is a problem/issue that you come across ...

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Sometimes, you can resolve the problem/issue through "Collaboration", sometimes not ...

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I hope this helps.

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Brett

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Blau Debra

Thank you! Very helpful!