Nephew Still Can't See My Tree
I created a group and shared all my living relatives. I think invited my nephew to the group, he accepted and I then approved and give him admin access. However, he still doesn't see the group. He gets a pop up message saying see the administrator.
Commenti
-
I don't see how to attach a screen shot of the message he gets,
0 -
I think I see the problem, he can see and navigate the tree but we get that same pop up warning each time he clicks a person saying he'd not found in the tree. He is in the family tree as GB89-69L but the profile he created is GBC7-N6Q. Somehow, something needs to say this is the same person. Or, we need a way to add GBC7-N6Q to our family tree. Even though he's an admin, it says he's not in the tree.
0 -
I think he might be in the tree twice. You can check if he is in the tree twice by clicking on Private People in the Tree menu:
Once there, you can either scroll through the list, or type in his name in the search bar to see if he is listed twice. If so, then you can merge the two profiles by using the Merge by ID tool.
If he is not in there twice, then the system is having a hard time matching his personal information to find him in the Family Group Tree. Add more details to his profile, like his birth date and location. Then the system should be able to find him in the Family Group Tree and link is group member profile with is Family Group Tree profile.
0
