Problems viewing Memories via Firefox
It's impossible to view individual memories via Firefox now. I click on what I want to view and all that happens is the little round circle spinning around. I've waited and waited and the image never comes in. I have to open Chrome to view memories, which is a pain since that's not my preferred browser.
I had no problems viewing Memories using Firefox prior to the update so I think it's related, which is why I'm posting it here. Clearing cookies and cache has no effect.
Are the pros aware of this issue?
PC laptop, Widows 10, Firefox. All systems updated and current.
TIA!
ETA screen grabs.
What I see when I go to Memories via Firefox:
What I see when I try to view an individual memory
It never comes in no matter how long I wait.
I have the same view for all Memories via Chrome, but when I select a specific memory, it comes up quickly without any problems.
Commenti
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I just tested, also using PC, Windows 10, Firefox, and had no problems viewing a memory.
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@Áine Ní Donnghaile, thanks for testing it for me. But now I wonder what I'm doing wrong. This isn't a one off for me. It happens all the time.
Your post prompted me to delete Family Search cookies and try again. This time it worked. But it's still a Firefox issue because I never clear cookies in Chrome (I know, I know) and I've never had this problem.
Here's hoping that the next time I deal with this, deleting FS cookies fixes it as quickly as it did this time.
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It could be an extension or add-on that you have installed in Firefox. Sometimes, it is something totally unrelated that creates an issue.
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@ Áine Ní Donnghaile, thanks, I'll check in to see if that is what's going on here.
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