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Help with Website

Susan Richards
Susan Richards ✭
2 Jan Modifié (6 Jan) dans Social Groups

http://sok.riksarkivet.se/nad I usually get on this website multiple times a day in my searching for my Swedish ancestors. Now, all of a sudden, this site will not load for me. Any ideas about why I can't access it?

Susan Richards🙄

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Commentaires

  • Ulrich Neitzel
    Ulrich Neitzel ✭✭✭✭✭
    3 Jan

    @Susan Richards

    It works for me. What type of error do you get?

    0
  • Susan Richards
    Susan Richards ✭
    3 Jan

    it simply won’t load at all. Could it have anything to do with the fact that I live in America?

    Susan

    0
  • Ulrich Neitzel
    Ulrich Neitzel ✭✭✭✭✭
    3 Jan

    Can you try a VPN connection?

    0
  • Susan Richards
    Susan Richards ✭
    3 Jan

    How do I do a VPN connection? Sorry, I'm very computer illiterate! 🙄

    0
  • David2,666
    David2,666 ✭✭✭
    4 Jan

    Riksarkivet is a free for all service and it's not blocking access from any country. If you can't access the website it's a problem on your end.

    You could start by testing a different browser, to see if it's browser related.

    0
  • sc woz
    sc woz mod
    4 Jan

    @Ulrich Neitzel Start with the simple things. Clear your cache in FamilySearch by going to Clear cookies and cache. This is an easy one-step method. You may also need to clear the cache and cookies in whatever browser you are using. The best instructions for this are included in a Google or other internet search.

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  • MerileeReeder1
    MerileeReeder1 ✭
    5 Jan

    I am having the same problem. I have cleared all my cache and cookies and tried different browers including the computers at the FSC. Still nothing???

    0
  • Susan Richards
    Susan Richards ✭
    8 Jan

    I just signed up with Proton VPN Free and I'm back on the Sweden Archives! Hope this helps others!!

    Susan

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