The documents I put in the "Memories" section are not displaying

AmberML1

@Maryse LEVEQUE has posted:

Les documents que j'ai mis dans la rubrique "souvenirs" ne s'affichent pas. Comment faire pour qu'ils s'ouvrent ?

Google Translate:

The documents I put in the "Memories" section are not displayed. How can I get them to open?

AmberML1

A few things might be happening. Let’s see if I can help.

• Did you upload a file type that is not accepted? FamilySearch accepts only the following file types: .jpg, .tif, .bmp, .png, .pdf, .mp3, .m4a, and .wav, up to 15MB.

• Did you upload a file type that was too large? FamilySearch accepts files only up to 15MB. See this discussion regarding file sizes:

The 15 MB File Size Limit

• In some instances, when you upload a new memory, you need to refresh your page before you can see the memory. Try to see if refreshing your page works.

• Did you upload too many files all at once? See this discussion regarding having too many files in your gallery:

Too Many Files to Load

Please let us know if the problem is different. And then give us more detail so we can better help you.