Relationships to living not generating anymore
I was using the button to see my relationship very often to a living person I would add to my group space. I liked it. It helped me in writing to my cousins and telling them how we are related, etc.
I am not sure if the temple/relationship calculator changes from the other day have changed this, but what I do know is that today when I click that button on a living person I consistently get the message that a relationship cannot be found to show me. I have to click this button on a deceased person like their parent or grandparent instead. Which of course I can do, but I do not like this feature loss.
Commentaires
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@Michael W. McCormick Is this still occurring for you? I cannot see that happening in my system. If it is still occurring, can you tell us what operating system and browser you are using and send a screenshot of your entire screen when you get this error. This will help us to diagnose the problem and resolve it.
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Unable to see my brother-in-law's group nor his wife's. They appear but not their progeny. They can see me and my progeny. We are member's of each other's groups.
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I see mod replies on some of my feedback in the community lately that asks follow up questions and I really do appreciate it even if I do not reply as it shows me someone at least took the time to try and help me. The reason I do not reply is that I often find the process of back and forth with support to be frustrating, and would often just let the problem go. In most cases the problems do not prevent me from actually finding work arounds and still using FamilySearch to do what I need. I thought I might ignore your reply here too for the same reason, but I have gone ahead and made some basic screenshots. The device and platform I use I doubt are relevant as I have the same problem with different screen sizes, etc. I will tell you I have done this on my primary research machine which is a Mac using Firefox.
It is actually relatively hit and miss as far as I can tell. Sometimes I click see relationship on a living person and it shows just fine, and sometimes it doesn't. I thought maybe it was related to when I added the person (e.g. if I added the person since 12/12/24), but I am not sure about that. I am experiencing it a bit inconsistently.
In these shots I have shown you the error I get sometimes with clicking the button for living people, and I have shown my next screenshot being that it works fine when I click it on his grandfather who is deceased.
Although perhaps unrelated I want to be clear that I do use the Family Group Trees experiment through FamilySearch Labs, and sometimes it kicks me back to the FamilySearch Tree randomly despite my setting the group tree as my default tree. Sometimes I have to make sure that I am inside the group tree when adding a living person or it goes to my own private space, but thankfully this is a rare problem happening less than 10% of the time I think. I wonder if the backend switching randomly between the two private spaces could be impacting this glitch. It seemed to me it only started for me around the 12th or thereabouts, so I thought it broke with some other update like the new feature that wont let you do temple work unless you are related. I am aware that this changed how the relationship viewer worked. It could be unrelated, but I am just mentioning other things as ideas.
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@Michael W. McCormick Your specific example helps immensely in finding the problems for everyone. The more specific errors that are reported, the better the engineers are able to pinpoint the problem and fix it. Thank you for your time in replying. I will forward this information to the product team.
Just for the sake of checking all the possible issues. Please confirm that the grandson PM35-MLX has a direct relationship to the grandfather William Henry Whitehurst. He is actually connected as a grandchild or step-grandchild to William Henry Whitehurst. If the specific relationships are not established within FamilySearch Tree, then his relationship to you cannot show. ie. If he is a step-child, is the relationship of 'step-child' actually linking him to his step-parent.
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I guess you are working on syncing family tree and family group trees. One interesting thing is relationships. I clicked on me and my relationship to my father. I set me in my private tree as a son of my father, who is deceased. This relationship is unknown in both my private tree and family group tree. If I set the family group tree relationship to be biological, then I show up as a relationship of son/father. However this doesn't sync with the private tree. I have to change this relationship for both private and family group trees. This is really cumbersome as I had set all the son's and daughters, grandsons/granddaughters etc and none of them have a relationship to their parents. I hope this is part of the fix.
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@Russell Chang What you describe is an interesting effect. I will submit that to the product team to see what they think of it.
As for your point about syncing the various trees, we are working on the ability to sync from family group trees back to the Family Search Tree. To update your family group tree from the FamilySearch Tree, you can re-enter the Copy from FamilySearch Tree tool located on in the Group and Tree Settings box on the Group Details page:
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Yes, I guess that this, I hope, would copy the relationship if I set it first in my private tree. I found this out by back checking to the private tree the changes that I did in the family group tree, which was a lot of people. I had also created another family group which was partial group or for my paternal tree, so all three trees were not synced. I will now have to create the relationships in the private tree and then copy them to both family group trees. Please fix this.
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I think I was asked if whether in my situation the child is a child or step child, etc. Sorry for being difficult, but the truth is that I find these basic questions insulting and frustrating. I know that is not what is intended. Support is trying to do their best. However, I am an advanced user in the top few percent and while I make mistakes sometimes, I get more questions from support that question if I made user error than I get actual help.
Rant over. Answer: Yes, I am aware, and yes my problem was with real biological relationships that are in the tree but the system not showing. The problem is one I have encountered less often recently, but I have still seen it at least once in the past week. And yes there was a relationship that existed, and yes the relationship viewer claimed there was not.
FamilySearch changes so often that it is usually not even worth contacting support with suggestions. Things get fixed and new bugs appear. User interfaces get improved and user interfaces get changed. It is constant.0 -
@Michael W. McCormick I am sorry that these basic questions have annoyed you. The relationship calculator issues have been a big bug lately, yet some of the issues that have been brought up have been a matter of misunderstanding how the relationships set in the system connect the profiles in family trees. So I have to confirm that is not the case here before sending the error to the product team to fix. We are so glad to have input from heavy users as your experience helps us to fine tune these new tools to be the best product that we can produce. Thank you.
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