Unable to upload GEDCOM
I've created the GEDCOM from Ancestry
File size +/- 5MB
Error message is Upload failed. Please try uploading again.
Have tried numerous times.
Any suggestions?
Respuestas
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@Joy Gregg thank you for agreeing to test CET. For clarification would you post the computer type, operating system, and browser that you are using? Thank you.
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@Joy Gregg Thank you for reporting this issue. We have assigned this issue to RSTI-1869 and engineers will be reviewing. We may reach out to you to grab your GEDCOM file to test/validate against.
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@Joy Gregg the engineers would need a copy of your GEDCOM file used in the upload. Will you please arrange for us to receive that? Thank you
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I am having the same error. Gedcom from Myheritage, Windows 11, HP Envy laptop, browser MS Edge. I tried upload the same file to test que integrity of the data to Ancestry and it worked well.
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@Benjamin Fernando Thank you for testing CET. Your input and feedback are important to us. The engineers would need access to your GEDCOM file that failed to upload. Please watch for an email requesting that file.
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@Tomie K. Avant I made it work, the same GEDCOM imported to Ancestry, I exported it from Ancestry and imported into FamilySearch and it worked.
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@Benjamin Fernando thank you, again for testing CET and for following through and notifying us of additional information. I have now passed this new information along with your second GEDCOM to our Engineering Team.
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