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Internal Server Error 500

SDra
SDra ✭
January 6 in Family Tree

Internal Server Error

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Hello to all !

This message just appeared while I was adding Memories in a profile in my family tree. I can longer access recent profiles in my Family Tree but I can still add hints from AI to other profiles. It's the first time I see this message !

Thank you for your help.

1

Best Answers

  • sc woz
    sc woz mod
    January 6 Answer ✓

    @SDra Engineers are aware and working on it.

    1
  • SerraNola
    SerraNola mod
    January 6 Answer ✓

    Family Tree was back up and running by 11:00, but they are still working to restore some of the lab experiments.

    2

Answers

  • Emily60779
    Emily60779 ✭
    February 1

    I am still getting this error message. My daughter is trying to complete a family tree for a project at school that has a deadline. Is it going to get fixed so we can use this website?

    0
  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    February 1

    @Emily60779 I've been in and out of the site all day every day, and I've not encountered that error.

    Have you tried using a different browser or clearing FamilySearch site-specific cookies in your preferred browser? Sometimes, a browser tries to be too helpful, and you need to give it a nudge to make it work.
    https://www.familysearch.org/en/cookies

    0
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