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Red Dot on Chat Icon

Robert Seal_1
Robert Seal_1 ✭✭✭✭✭
December 5 in General Questions

When I am logged into FamilySearch the red icon (which indicates that I have new chats) never turns off even though I do not have any new chats. Is FS working on resolving this issue? Does anyone else have this issue? Thank you.

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Best Answers

  • Amy Archibald
    Amy Archibald ✭✭✭✭✭
    December 5 Answer ✓

    Try this - go to Chat - then the menu (3 dots) and select Mark All Chats As Read. This turned off the red dot for me when I didn't have any new chats.

    1
  • Robert Seal_1
    Robert Seal_1 ✭✭✭✭✭
    December 5 Answer ✓

    Thank you so much, @Amy Archibald. That worked perfectly. I appreciate your assistance.
    Best regards, Robert Seal_1

    0

Answers

  • Robert Seal_1
    Robert Seal_1 ✭✭✭✭✭
    December 5

    That should read: the red dot on the Chat icon

    0
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