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Newly Uploaded Memories do not display the image in the Tree or in your Gallery.

AmberML1
AmberML1 ✭✭✭✭
October 13 edited October 13 in Social Groups

A friend and I have recently uploaded new Memories to FamilySearch. We uploaded Memories directly into our Gallery but also in a person's page on the Family Tree.

In both instances, the memory DOES upload and DOES display in the Memory Viewer, BUT… the images look like this in the Gallery and in the Memories Tab….the image does not appear:

Screenshot 2025-10-13 at 12.08.28 PM.png

We are logging this issue with the Memories Team.

If you see this problem, please know it has been reported, and we will add it to our list of known issues. Thank you!

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  • AmberML1
    AmberML1 ✭✭✭✭
    November 17

    Regarding this problem—it was tied to a FS processing problem. It was an error specific to Oct 13, 2025.

    These image uploads were stuck in processing. I personally deleted mine and re-uploaded successfully.

    If you had this problem on this date, the images should have processed by now. If not, delete then re-upload.

    Thanks!

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