Recent Editing and Indexing Issues - UPDATE

In recent months, users have experienced difficulties when newly created records appeared to be lost upon refreshing the page. Although engineers resolved this specific issue, subsequent challenges have emerged. The following NEW editing issues have been identified and documented:

1- Permissions Delay for Newly Indexed Individuals

After a new individual is indexed, permissions may not be set for up to 24 hours. During this period, users are unable to link to Record Details or attach the record using Source Linker. Additionally, these new records cannot be found using Search.

2- Delay for Newly Edited Data

Edits made to existing records become visible in the index immediately; however, they may not appear in Record Details for up to 24 hours. During this time, the updated information is not accessible via Source Linker and using the edited data as search criteria may not retrieve the updated record.

3- Issues with Newly Added Events

Occasionally, events created before permissions are set may not show in Record Details or Search Results, even if they're visible in the index; they might need to be re-added to appear when linking records or searching.

4- Indexing Reversion During Record Editing

While editing an individual record, the indexing for the entire page may unexpectedly revert to “No Access.” In certain instances, the page may display “This Image has not been Indexed”. When the index is restored, all editing of data and/or households may have reverted back to original indexing.

We kindly ask the Community to share examples of any editing issues you encounter. The broader range of user experiences provided will aid in a quicker resolution to these problems.

Any updates on these issues will be posted in this thread. Thanks so much for your patience as I take your concerns to engineers.