Find non-Latin characters in FamilySearch tree that prevent sync with MyHeritage.
Until recently I have had no problem syncing my FamilySearch tree with my MyHeritage tree. MyHeritage sync now no longer works because "some of the information contains characters that are not supported on MyHeritage." I have looked at My Contributions on FamilySearch after the point that this error began to happen, but cannot identify any non-Latin characters, such as Cyrillic, that might be causing the problem. My trees have many accented Latin characters that have never been a problem with either website. Has anyone had this problem?
Answers
-
That sounds like a question you need to ask of MyHeritage support. FamilySearch does not provide support for partner applications.
Best of luck.0 -
Yes, I have asked MyHeritage for their help, and they are working on it. I would be very surprised if other MyHeritage users have not had this problem and would appreciate a solution.
0 -
I'm not sure if this helps, but I have noticed that the question mark character (?) is considered an unsupported character on FamilySearch. So, if there's a name that contains a question mark or possibly another punctuation mark on FamilySearch, that might be preventing your tree from syncing to MyHeritage.
0 -
To narrow the problem down, I would have a look at this https://www.starr.net/is/type/htmlcodes.html and see whether there are any characters present that are listed only with number codes, i.e. outside the 'standard diacritics' table at the top.
One possibility that's caused me problems (outside FS) in the past: do you have any special Latin-alphabet Polish diacritics in your profiles?
Plus, you may not see the offending character(s) immediately on the profile Details tab (e.g. 'Nowosolna, Lodz, Łódź, Poland' is a FS-standardised marriage place on MLYF-65S, though obviously I don't know whether MyHeritage would accept those diacritics or not).
0
