Home› Ask a Question› General Questions

Scroll Bar Disappearing

Brooks, Madisyn Elisabeth
Brooks, Madisyn Elisabeth ✭
July 17 edited November 4 in General Questions

When I click on the edit pencil to change something on a person page, my cursor changes to a white cross and the scroll bar disappears. I've tried clearing my cache, checking my mouse settings in Windows, and using Escape, and those haven't worked. This seems to be a bug with the website.

0

Answers

  • jamiehadlock
    jamiehadlock ✭✭✭
    July 17

    I didn't see white cross but at 2:23 MDT my scrolling ability also locked up. I restarted my computer and still had the same thing happen

    0
  • Ashlee C.
    Ashlee C. ✭✭✭✭✭
    July 17

    @Brooks, Madisyn Elisabeth

    Thank you for bringing this issue to our attention. I was able to replicate this issue. It occurs for me when I 'X' out of the edit popup screen (not when I 'Cancel' out). For some reason this removes the scroll bar and locks the cursor into a cross shape. I have found that if I refresh the screen it returns to normal.

    This has been sent in to be looked into. Thanks for your patience while we work towards a resolution.

    3
  • Sam Sulser
    Sam Sulser admin
    November 4

    This issue has been resolved. If you still have the issue, please let us know.

    0
Clear
No Groups Found

Categories

  • All Categories
  • 44.7K Ask a Question
  • 3.6K General Questions
  • 598 FamilySearch Center
  • 6.8K Get Involved
  • 676 FamilySearch Account
  • 7K Family Tree
  • 5.5K Search
  • 1.1K Memories
  • 504 Other Languages
  • 66 Community News
  • Groups