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On April 16 - Can't add Memories Using Memories 'Add Memories'

AmberML1
AmberML1 ✭✭✭✭
May 19 edited June 4 in Social Groups

On April 16, @LarryRubin reported:

Anyone else having an issue trying to add a memory/picture today? After selecting a picture I get a warning triangle and message 'Oops, something went wrong. Please refresh the page'. I try that and get the same thing. Looks like I can't add a picture of the error to this question, too. I was able to add a Profile picture by uploading a new picture by clicking the blank profile picture.

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Comments

  • AmberML1
    AmberML1 ✭✭✭✭
    May 19

    It appears that this problem has been rectified.

    However, we ask that any user still experiencing problems with uploading/adding Memories please report back. Thank you!

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  • John Webber
    John Webber ✭
    May 21 edited May 21

    I am having the same issue.

    I add many photos and link them to many individuals. I'm at a stand still for now.

    John

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  • AmberML1
    AmberML1 ✭✭✭✭
    May 21 edited May 22

    @John Webber

    I can't seem to replicate this problem. I have uploaded several images, and everything seems to be working for me.

    Can you please take me through your exact uploading steps.

    Which browser type are you using?

    Are you uploading into your Gallery. Or into Memories on a person's page?

    Are you uploading from Google Images? Or from your devise?

    Are you using a phone when you upload? Or are you using a computer?

    What file types are you uploading?

    Any other info you can provide would be hugely helpful. Thanks for sharing!

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  • John Webber
    John Webber ✭
    June 1

    I tried again today. I think I'm past my photo limit for the site. It worked great. Thank you

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  • AmberML1
    AmberML1 ✭✭✭✭
    June 2

    @John Webber

    Thank you for reporting. Much appreciated!

    Yes, it looks as though this problem has been rectified by our engineers.

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