Difficulty Tagging in the New Memories System
I find that I am not able to tag an individual in a picture using the new system. When I place the arrow over the face I do not get a hand icon or frame. If I go back and use the old system I can only tag on individual at a time then have to go out back to my gallery re-find the picture and then I can tag one more individual, then repeat to process to tag again.
Before the change I could tag multiple individuals in a picture with not problems.
Comments
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Yes, we have had another user post about experiencing this same problem. Which sounds like a BUG.
For some reason, I can't replicate this problem—my tagging function appears to be working fine.
I've notified the Engineers. Hopefully, I can get you an answer soon.
Sorry again for your struggles; thank you for your patience.
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I am wondering if you are still experiencing this problem?
I've had two other users say they are also experiencing problems in tagging, but I am still unable to replicate this problem.
If you are still experiencing tagging issues, could you please share with me your EXACT steps in tagging.
Maybe included answers to the following:
Is it set to private or public visibility? Is it a recent upload? Is it uploaded from Gallery/Google/File? What type of file did you upload? Are you working in Family Group trees? Are you trying to tag in a Story, or a picture? Have your reached the 1,000 tag limit per person?
If you can take me through your exact steps, we might be able to isolate why this is happening.
Thank you for your help.
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