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Photo Glitch in Memories Tab

AmberML1
AmberML1 ✭✭✭✭
January 9 edited February 5 in Social Groups

@GFre has posted:

Today I noticed that photos from the memories tab are being squished into thin columns instead of the usual large square. Some are very tiny, others are a little more visible. This is affecting up to my 2nd great-grandparents and some of their children, and even distant cousins; however, I have found a few affected people that aren't related to me. I'm using Firefox, and refreshing and/or logging out has had no effect.

Here's an example of what it's doing:

image.png
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Comments

  • AmberML1
    AmberML1 ✭✭✭✭
    January 9

    @GFre

    I'm having trouble replicating this. But I will definitely share with the Engineers.

    When I open up a Memories tab in Safari or in Chrome, I can BRIEFLY see what you are talking about—slim lines instead of square images—but then it quickly resolves into the squares.

    Please let me know if this is still a problem for you on Firefox. Thanks!

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  • GFre
    GFre ✭✭✭
    January 9 edited January 14

    @AmberML1 Yes, this is still happening for me, even on Chrome. Some profiles consistently give me no issues viewing their photos, so I don't think it's my internet. Also, I found one profile that was much older that's doing this, so this is a widespread bug for me:

    image.png
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  • GFre
    GFre ✭✭✭
    January 9

    I should note that the photos are still clickable, although it's kind of tricky with that first one I sent—such a small area to select! It opens fine after that, it's just viewing them on the memory tab that's the problem. That profile is here, if that helps, too: https://www.familysearch.org/tree/person/memories/GNRZ-JJS

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  • GFre
    GFre ✭✭✭
    January 9 edited January 14

    @AmberML1, I've also come across a couple people whose photos just will not load for me. It flashes two rows of grays columns, as you had described, but then nothing shows up. Here's one affected like that:

    image.png

    It shows there's a photo (1), of the headstone, if I recall, but nothing will load for me. Here's a link to that person: https://www.familysearch.org/tree/person/memories/G4LZ-C52

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    January 9

    yeh I also saw this - but intermittently - not always.

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  • Lars van Ravenzwaaij
    Lars van Ravenzwaaij ✭✭✭
    January 9

    Saw this glitch today also on 2 occasions.

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  • AmberML1
    AmberML1 ✭✭✭✭
    January 10

    @GFre @Dennis J Yancey @Lars van Ravenzwaaij

    Thanks everyone for sharing. I've added this to our Known Issues. And I'll make sure to get some answers from the Engineers.

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  • Lars van Ravenzwaaij
    Lars van Ravenzwaaij ✭✭✭
    January 10 edited January 10

    another example

    https://www.familysearch.org/tree/person/memories/GMM6-KC5

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  • GFre
    GFre ✭✭✭
    January 10

    @Lars van Ravenzwaaij

    For me, people's memories consistently display as normal or always bugged now. Is that the case for you? Also, I also saw the glitch on your linked photo. Is this one glitched for you too?

    https://www.familysearch.org/tree/person/memories/KFLG-CZ8

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  • Lars van Ravenzwaaij
    Lars van Ravenzwaaij ✭✭✭
    January 10 edited January 10

    Yep on your link I see it too as glitched.

    And for me it's also consistently normal or glitched.

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  • AmberML1
    AmberML1 ✭✭✭✭
    January 17

    @GFre @Lars van Ravenzwaaij

    Regarding the Memory image appearing "slim," the Engineers have a fix in place. It might take a day or two longer before this fix becomes apparent, but very soon the images should appear "normal."

    Thanks everyone for the the feedback!

    1
  • Lars van Ravenzwaaij
    Lars van Ravenzwaaij ✭✭✭
    January 20

    Absolutely no improvement whatsoever😕

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  • Lars van Ravenzwaaij
    Lars van Ravenzwaaij ✭✭✭
    January 22 edited January 22

    @AmberML1 And up to now, absolutely no change. The bug is stil there und even worsening. Also "old" memories which showed normally are now appering "slim".

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  • GFre
    GFre ✭✭✭
    January 22

    @Lars van Ravenzwaaij Same here. Looks like every photo/memory is now affected for me.

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  • AmberML1
    AmberML1 ✭✭✭✭
    January 22

    @Lars van Ravenzwaaij @GFre

    Yes, this continues to remain a problem. I'm so sorry for the inconvience. FamilySearch Engineers continue to work on resolving this issue. We ask for patience.

    But thank you for letting us know the problem is becoming more wide-spread. Thanks for the feedback!

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  • ketherin - c
    ketherin - c ✭✭✭
    January 23

    We just received an update, and all the examples I have looked at are fixed.

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  • GFre
    GFre ✭✭✭
    January 23

    @ketherin - c Wonderful! Looks like mine are fixed too—the ones missing now show up and I no longer have squished photos. 😀

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  • AmberML1
    AmberML1 ✭✭✭✭
    January 23

    @GFre @Lars van Ravenzwaaij @Dennis J Yancey

    So glad to report that this problem has been resolved. Thank you FamilySearch Engineers!

    And thank you again, everyone, for helping provide feedback. And for your patience as we got this sorted out.

    1
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