I can't log into my FamilySearch.org account any longer
For some reason, I can't log into my FamilySearch.org account any longer. I mean on the account on the FamilySearch.org website where one is able to do things like searching historical US Census entries and other historical documents. Does anyone here know why exactly this is the case and what exactly can be done about this?
Before this, my FamilySearch.org account was working other than for me literally being unable to see any family tree profiles, but now I can't log into my account at all. A year ago, everything on my account was working properly, including my family tree profiles, but now I can't even long into my account at all.
Can someone here please investigate this and tell me what exactly is wrong with my FamilySearch.org account? Thank you very much.
Answers
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FWIW, this is a second account that I, DanielGonik, created just to see if I could view FamilySearch.org family tree profiles on a different account. But I couldn't—not even on this other account.
I now can't log into FamilySearch.org regardless of whether I try to log in through this account or through my traditional DanielGonik account.
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Have you contacted Support?
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I have now, specifically via PM.
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I have the same problem as Daniel Gonik above. I get a page that instructs me to test new versions of something. I don't want to. I want the basic login page that we've all used for many years. How does one contact support? (email removed)
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To contact Support, visit and click on the map for your region.
Meanwhile, please remove your email address from your comment as this is a public forum. If you do not do this within the 4 hour comment edit window, a moderator will do it.
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@Ari Dale Mod note: Community is a public online forum. For your privacy, your question was edited to remove your contact information. Please see the Community Code of Conduct for more details.
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