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Sources cannot be opened or attached

cwvl
cwvl ✭✭
September 10, 2024 edited January 21 in Family Tree

I cannot open or attach sources on any browser or on my phone. This is a recent issue, things were working normally earlier. I've tried different people and different sources with the same results. When I click on a source it spins for a bit and then says "something went wrong."

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  • Adding Source
0

Answers

  • airland
    airland ✭✭
    September 10, 2024 edited September 10, 2024

    I can not attach any records. What is wrong?

    1
  • Cindy Hecker
    Cindy Hecker ✭✭✭
    September 10, 2024

    I am experiencing the same thing now. But everything worked eariler. I have tried resetting cookies and tried 2 different browsers with the same results. I cannot see the hints to attach them, I get an error, try again later message.

    0
  • MarjoKing
    MarjoKing ✭
    September 10, 2024

    I am having the same problem. It was working earlier.

    1
  • DianeKoenig
    DianeKoenig ✭
    September 10, 2024

    Same here, even the source document page for person's files will not load up. Everything was find an hour ago.

    0
  • No one in particular
    No one in particular ✭✭✭
    September 10, 2024 edited September 10, 2024

    Been happening for a couple hours. Pretty much anything I try. Samples.

    https://www.familysearch.org/ark:/61903/1:1:KS9R-6GS

    https://www.familysearch.org/ark:/61903/1:1:668P-1ZLL

    1
  • Ashlee C.
    Ashlee C. ✭✭✭✭✭
    September 10, 2024

    Several threads were merged into this one discussion to bring all the information together. The engineers are aware of this issue and are working on it. Thanks for bringing it to our attention.

    2
  • byebyebee
    byebyebee ✭
    September 10, 2024

    Yup…same problem. Hopefully it gets fixed soon.

    0
  • No one in particular
    No one in particular ✭✭✭
    September 10, 2024

    I guess I'll go outside and play.

    0
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