Malfunction - link to search on MyHeritage
Sometimes it works - but most often I get a message saying that the link is bad.
Today it worked once, but then I got this message:
"Illegal request: Missing or incorrect value for parameter 'last'This XML file does not appear to have any style information associated with it. The document tree is shown below.
<get-search-results result="error" error_code="-101"><error_message>Illegal request: Missing or incorrect value for parameter 'last'</error_message>...</get-search-results>"
What can be done to step up the links provided by FamilySearch to Myheritage? Any suggestions?
Answers
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I've tested yesterday and today, on both Chrome and Firefox, Windows 10, all fully updated, and the link to searching MH worked every time.
Have you tried using a different browser and/or clearing your FS cookies in your preferred browser as a first troubleshooting step?0 -
Is there a specific link that is doing this, or is it all of them?
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Fair point. The one I tested, from multiple different profiles, is
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It only occurs when I use the Search Record link, pictured above by Áine Ní Donnghaile.
Clearing my cahche or cookies is out of the question, it is a computer used for all kinds of stuff on-line, it is not dedicated to FamliySearch. The problem is owned by FamilySearch, not Chrome or other browsers, nor any external computer. If that was the case we would hear about the matter from so many users.
It is a database problem, somewhere there is a no good glitch in the system and it might have to do with the number of persons I work on at the same period of being logged in (sorry, English is not my language), maybe it builds up a malfunctional cache within the database at FamilySearch.
Anyhow, I just wanted to check with other users, I do have MyHeritage with the same tree so I just go to their site when I get the error messages. But it is a bit annoying.0 -
@LenaBjorndahl Clearing your FamilySearch site-specific cookies will not lose/remove any passwords or log-in information. It will just clear the leftover bits from previous searches on FamilySearch that may cause this search to malfunction.
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I think you've misunderstood how cache and cookies work. Browsers (sometimes over-helpfully) save some of the files needed to get a webpage to work, and sometimes (more frequently on FS than other sites, but not by much), those saved files get corrupted. (I think for FS it's often because the browser gets impatient and saves too early, before things have fully loaded.) Clearing your FS-related cache and cookies just makes your browser download fresh versions of all of the necessary files, instead of serving up the old, corrupted ones. Whether the browser is working on other sites or not is completely irrelevant. (The reason we recommend trying another browser as a first step in troubleshooting is that browsers don't share files: if you go to the same page but with a different browser, it'll be freshly loaded, with no reference to anything already on your computer.)
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