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Feedback feature doesn't work (in the Full Text Search experiment)

Evergreen
Evergreen ✭
June 4, 2024 edited July 6, 2024 in Social Groups

When I click on the Feedback "button" (on the left side of the https://www.familysearch.org/search/full-text page) all I get is:

Feedback

An error has prevented the requested action. Please visit the FamilySearch Community for help or to report an issue.

Tagged:
  • Help & Feedback
  • Help and Feedback
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Comments

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    June 4, 2024

    If you have any AdBlock active on FamilySearch, that can prevent the Feedback button from functioning correctly. Add-ons known to interfere are AdBlock Plus, uBlock Origin, and Malwarebytes Browser Guard. There are probably others.

    Disabling those - JUST for FamilySearch - may clear the problem.

    0
  • RobertWessel
    RobertWessel ✭✭✭
    June 4, 2024

    @Evergreen

    I just submitted feedback and it appears to be working fine. Make sure you completely fill out the feedback form, including selecting from the 0-10 rating scale bec fore you submit it.

    -1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    June 16, 2024

    @Evergreen Were you able to resolve your issue with the Feedback button? Did you check for any active AdBlockers?

    Thanks.

    0
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