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Research Help page unresponsive using Chrome

L. S. C.
L. S. C. ✭
April 23, 2024 edited December 19, 2024 in Family Tree

Within the past week or two I have been getting an error message when I try to access any suggestions from the “Research Help” section on the right of my FamilySearch screen. The same thing happens if I attempt to click on “Possible Duplicate.”

After about 60 seconds or so, I get the following message.

Page Unresponsive. You can wait for it to become responsive or exit this page. When I click on “Wait,” I get the same message. When I click on “Exit,” I get the following message.

Aw, Snap! Something went wrong when displaying this webpage. Error Code RESULT_CODE_HUNG

Here’s are things I’ve tried:

Reloading the page does not help.

My internet connection is fine.

Cleared browsing data. Deleted cache and cookies, several times.

Closed other tabs, extensions and apps.

I have shut down FamilySearch and started over, several times.

Restarted my computer, several times.

I am using Chrome as my browser. I have checked to see if I have the latest version of Chrome, and I do.

Curiously, if I switch to Firefox I am able to open any suggestions in “Research Help” and "Possible Duplicate" without a problem. I suppose I could settle for that, but I prefer using Chrome. It’s where all my bookmarks are. Is anyone else having this problem? Any ideas? Is there a setting on Chrome I can change? I have a feeling that this has something to do with how Chrome is interacting with FamilySearch. I am able to access other sites using Chrome without a hitch – just having a problem with FamilySearch. Thanks.

0

Answers

  • Rhonda Budvarson
    Rhonda Budvarson ✭✭✭✭
    May 7, 2024

    @L. S. C. Thank you for letting us know. This has been forwarded to the appropriate group.

    0
  • Ashlee C.
    Ashlee C. ✭✭✭✭✭
    May 16, 2024

    @L. S. C. I am having trouble recreating the problem. Is this still a problem for you?

    0
  • L. S. C.
    L. S. C. ✭
    May 16, 2024

    Thank you for asking. This has happened a total of three times, once while I was right in the middle of using the feature, "Research Help." It suddenly became unresponsive. In each case I did everything I could think of to resolve the issue, to no avail. After time, the issue seemed to correct itself with no help from me. To date, I am not still experiencing this issue. I am hoping that whatever was causing the issue self corrected.

    0
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