GEDCOM never uploaded
I tried uploading a GEDCOM file but it appears something went wrong and it has never uploaded (I waited more than a day). The file is pretty small so it shouldn't take that long. On the CET page, it has a spot for the uploaded tree with the message "[name] file is uploading. It will continue to upload even if you leave this page. Return to or refresh this page to see the updated status." Normally, I would assume the GEDCOM file had not uploaded correctly so I would delete the tree and start over. However, since I can't access the tree details page, I can't delete the file. This means I am hesitant to try uploading it again. What can I do to solve this problem?
Comments
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Beth, We're looking into this. When an upload fails an error message is usually sent to the frontend user interface to let the user know. Something must not have worked right and engineering is looking into it.
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Hi @Beth Taylor. We believe we have a fix now for the issue you encountered. Will you try to upload your GEDCOM file again? Either it will succeed or let us know if an error is displayed. Thank you for helping us track this down.
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Beth:
Please try the upload again since the error is now fixed. Please let us know if it was successful.
Thank you,
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Thank you for bringing this to our attention. We’re committed to resolving as many issues as possible, but unfortunately, the report did not include enough information for us to investigate further. Since no additional details were provided, we’re closing this discussion for now. If you or others encounter this issue again, please start a new discussion and include relevant information such as your operating system, browser, URLs, and screenshots if available.
We appreciate your support and engagement. Please don’t hesitate to reach out with any future questions or concerns.
Thank you for using CET.
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