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GEDCOM never uploaded

Beth Taylor
Beth Taylor ✭
April 26 edited October 30 in Social Groups

I tried uploading a GEDCOM file but it appears something went wrong and it has never uploaded (I waited more than a day). The file is pretty small so it shouldn't take that long. On the CET page, it has a spot for the uploaded tree with the message "[name] file is uploading. It will continue to upload even if you leave this page. Return to or refresh this page to see the updated status." Normally, I would assume the GEDCOM file had not uploaded correctly so I would delete the tree and start over. However, since I can't access the tree details page, I can't delete the file. This means I am hesitant to try uploading it again. What can I do to solve this problem?

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Comments

  • Robert Kehrer
    Robert Kehrer ✭
    April 29

    Beth, We're looking into this. When an upload fails an error message is usually sent to the frontend user interface to let the user know. Something must not have worked right and engineering is looking into it.

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  • Always Strange
    Always Strange ✭✭
    May 3 edited May 21

    Hi @Beth Taylor. We believe we have a fix now for the issue you encountered. Will you try to upload your GEDCOM file again? Either it will succeed or let us know if an error is displayed. Thank you for helping us track this down.

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  • Tomie K. Avant
    Tomie K. Avant ✭✭✭
    June 13

    Beth:

    Please try the upload again since the error is now fixed. Please let us know if it was successful.

    Thank you,

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