Patron unable to recover / reset account password even with correct username and correct MRN
alexlds
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Using the patrons helper number, I am able to access his account and see his correct username - but I am obviously unable to see his (forgotten) password.
I have obtained and confirmed the patrons MRN from the ward clerk - but when I go through the recovery process using the correct username, it will not accept the correct MRN.
I can be contacted on alexbarclay2@gmail.com
Thank you
0
Answers
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Thank you for posting your question in the Community regarding your patron's account sign-in issues.
Account issues are better handled by phone. We are attaching a link to the Contact Us page giving instructions for scheduling a call. You and your patron should do this together.
Best wishes.
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