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Why can't I sign in the way I used to. It does,nt give me the search option to type in surnames etc

sue clifford_1
sue clifford_1 ✭
February 7, 2022 edited July 11, 2024 in FamilySearch Account

I am struggling to sign in normally. No search button for surnames. The screen is overlapping and you cannot see it. The sign in screen is totally on the left and have way invisible.

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Answers

  • PMLynch
    PMLynch ✭✭✭
    February 7, 2022

    Try clearing your caches and cookies and see if that stops the problem. Are you using Google chrome or Firefox? Go into settings or zoom, privacy settings, clear cookies.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 7, 2022

    @sue clifford_1

    Sue

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    In relation to, the "Changes" of, the NEW "Search Records"; and, the resulting "Results" page/screen ...

    You are certainly not alone ...

    We are ALL 'Struggling' ...

    And, just in case you, were not aware ...

    Here are some FOUR (x4) posts, in date (and, post) order of being posted, from someone, stating, to be part of the 'FamilySearch' Team that, 'Designed'; and, 'Developed", the the NEW "Results" page/screen, for "Search Records", which appears, in some of the posts, to give some "Instruction", on HOW to use the NEW "Results" page/screen, for "Search Records".

    "Ideas" (ie. 'Feedback) Section

    15 July 2021

    [ 1 ] Discussion 90536

    'Category' = Records (Searching And Viewing)

    Home > Ideas > Records (Searching And Viewing)

    Hello FamilySearch Community! Try out the new update to Record Search.

    https://community.familysearch.org/en/discussion/90536/hello-familysearch-community-try-out-the-new-update-to-record-search

    https://community.familysearch.org/en/discussion/90536/hello-familysearch-community-try-out-the-new-update-to-record-search

    29 September 2021

    [ 2 ] Discussion 103619

    'Category' = General User Interface

    Home > Ideas > General User Interface

    FamilySearch's Updates to the Search Page

    https://community.familysearch.org/en/discussion/103619/familysearchs-updates-to-the-search-page

    https://community.familysearch.org/en/discussion/103619/familysearchs-updates-to-the-search-page

    [ 3 ] Discussion 103620

    'Category' = Records (Searching And Viewing)

    Home > Ideas > Records (Searching And Viewing)

    FamilySearch Employee Responding to Search Page Feedback

    https://community.familysearch.org/en/discussion/103620/familysearch-employee-responding-to-search-page-feedback

    https://community.familysearch.org/en/discussion/103620/familysearch-employee-responding-to-search-page-feedback

    [ 4 ] Discussion 103621

    'Category' = Records (Searching And Viewing)

    Home > Ideas > Records (Searching And Viewing)

    FamilySearch Employee Responding to Search Page Feedback

    https://community.familysearch.org/en/discussion/103621/familysearch-employee-responding-to-search-page-feedback

    https://community.familysearch.org/en/discussion/103621/familysearch-employee-responding-to-search-page-feedback

    I hope, that some of the information in these posts, may offer some help/assistance.

    And ...

    There are OTHER posts throughout this Forum, where the instigator of the above posts has responded with, advice; direction; instruction; help/assistance, on the NEW "Results" page/screen, of "Records Search" ('FamilySearch').

    Now ...

    That Said ...

    You may like to ADD, your thoughts/comments, in those particular posts; so that, your thoughts/comments, like those of MANY other UNHAPPY Users/Patrons, ARE 'seen', by the Team, in 'FamilySearch', that 'Designed'; and, 'Developed" the NEW look "Search".

    As you can 'see' from those posts ...

    DESPITE, all the NEGATIVE 'Feedback', with regard to the NEW "Results" page/screen, for "Search Records", from those that matter, the 'lowly' User/Patrons, where the NEW "Results" page/screen, for "Search Records", was 'foisted' upon them; BEFORE, being "Fully" released to ALL User/Patrons - 'FamilySearch' RELEASED the NEW "Results" page/screen, for "Search Records", to ALL Users/Patrons.

    As I already suggested ...

    You are not alone ...

    We are ALL 'Struggling'; and, NEED "Help", with the NEW "Results" page/screen, for "Search Records", which is NOT very 'User Friendly'.

    MOST Users/Patrons want the NEW "Results" page/screen, for "Search Records" to be "Reverted" BACK to the PREVIOUS "Results" page/screen, for "Search Records".

    But ...

    That Said ...

    SADLY, I doubt that will happen ...

    And ...

    Finally ...

    'FamilySearch' has made, MINOR "Changes", to the NEW "Search Records"; and, the resulting "Results" page/screen, hopefully such will keep occurring ...

    I know, that this may NOT help/assist; but, I hope, that this gives you, some additional, insight; and, perspective.

    Brett

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  • PiperTWilson
    PiperTWilson ✭✭✭
    February 7, 2022

    @sue clifford_1 - Hello and welcome to the community! I want to make sure you're getting all the help you need. I think you may be asking two different questions. One about the search feature and one about logging into your account. Is that correct?

    Let us know. :)

    0
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