Home› Ask a Question› Search

Why can't I see the records?

Alie van Broekhoven
Alie van Broekhoven ✭
October 5, 2021 edited August 15, 2024 in Search

I often search with Family Search and it has been very helpful. But from a week or two ago I can search and get results but when I want to view those results on film or otherwise I get a blank page with two buttons: add to family tree and source folder. Borth don't work. How can I see the records of those searches?

Family Search has no additinal use for me now.

0

Answers

  • stenbmg
    stenbmg mod
    October 5, 2021

    Alie, I would suggest you schedule a online consultation with a FamilySearch representative, they would be able to view your screen and see specifically what the issue may be. You can schedule a Free Zoom meeting here: https://go.oncehub.com/researchstrategysession

    0
  • Alie van Broekhoven
    Alie van Broekhoven ✭
    October 6, 2021

    Thank you for your answer! I might do that!

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 44.7K Ask a Question
  • 3.6K General Questions
  • 598 FamilySearch Center
  • 6.8K Get Involved
  • 676 FamilySearch Account
  • 7K Family Tree
  • 5.5K Search
  • 1.1K Memories
  • 504 Other Languages
  • 66 Community News
  • Groups