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Temple Reservation System "refused to connect"

Jon W. Thomas
Jon W. Thomas ✭✭✭
July 12, 2021 edited July 12, 2021 in Social Groups

At the FHC today on most computers when we try to access the temple reservation system, we get a frowny face with a message "id.churchofjesuschrist.org refused to connect'. See attached screenshot.

This is happening on multiple computers and phones, but one computer and device did work once each. We even tried clearing out all of Chrome's cache, cookies, & history. But after restarting Chrome it didn't help.

Temple Appointments get frowny face and 'refused to connect' error (12Jul21).jpg


So we called support to report the problem, but the support person didn't know of any problems on their end. So they just told us to try calling the temple and explain our predicament. But I think there is a technical issue going on that needs to be looked into.

I even tried it on the Edge browser but got the same result.

Tagged:
  • temple reservations
2

Comments

  • Jon W. Thomas
    Jon W. Thomas ✭✭✭
    July 12, 2021 edited July 12, 2021

    But when I tried it on Firefox, I got a different error that gives me a successful work-around -- to open the "Appointments" link in another tab.

    Temple Appointments got better error on Firefox that has workaround (12Jul21).jpg

    So I clicked the "Open Site in New Window" button, and it came up in a new tab that worked fine.

    0
  • Lois.P
    Lois.P ✭✭
    July 26, 2021

    Hi Jon,

    Family search was to be down for 30 minutes. Try again Later.

    Sorry for this inconvenience.

    0
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