Pam Whicker
I have noticed that some people who were members of the community on the old site did not transfer over to the new platform. If you are one of them we apologize, Please join our community again, we need you. Thanks Pam Whicker
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When I access "MY Groups", it still shows both of the Family History groups I had joined. I am assuming I am still in the Temple and Family History Technical Group. However, I am no longer getting the emails from the group. Do I need to join again?
Char Miller
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@Charmiller2 I just left you a voicemail regarding getting back in the tech support group, if you were in face deleted from that group. They posted that about 300 people were deleted from that group when the migration to this new platform happened. I checked CDOL and see that you're a FHC Leader (and also got your phone number), so you're obviously eligible for that group. Just let me know if you're not in yet, and I'll send you an invitation which will get you back in.
Also, I have gotten virtually no email notifications from any of the groups since the migration. I just learned that with the loss of the easy notification preferences that used to be at the top right corner of the groups, they've now moved that feature to our personal preferences. Click on your personal icon once logged in at the very top right corner, and then click "Edit Profile," then "Notification Preferences." Under "Notification Preferences" are two columns of preferences for when you'd want to receive email notifications. Gone are the immediate or daily or weekly digest options, apparently. And I really haven't figured out what the 2nd column of preferences is. The first one ("Emai") is obviously email, but i haven't figured out the 2nd column ("Popu"). If anyone else knows, please post that. (I clicked each column heading and it checked all the boxes in each column, so I'll see how bombarded I get! 😁 )
I also left "Feedback" for FamilySearch to look at that item and clarify the meaning (and result) of each of the two columns. If/when I get a response, I'll post here.
--Chris
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I received the following from FamilySearch Support, with a promise of further information to come. But for now, this is all I've got, with no explanation of when/where the "Popup" will occur:
"The incomplete headings stand for Email and Popup. If you choose items under Popup, you will get a small popup window when you are notified."
--Chris
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Hi, I see the comment from Pam Whicker that if you are not receiving emails it's because we did not transfer over to the new format. How do we do that. I miss this platform soooooo much.
Tammy Lively
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Even if we were deleted from groups in which we were previously "members" and have now rejoined those same groups, we still aren't going to get those wonderful emails that let us know when there were new posts to a group we follow, or an answer to something we've posted, etc. I've "checked" all the boxes for notification for new posts, responses, etc., but still don't get emails notifying me of those. One of the leaders of another one of the Community Groups informed me that the feature still hasn't been re-added to this new format. I too GREATLY miss that feature. It drastically cuts down on interaction and even enthusiasm in the groups without that notification to spur further involvement. So even if we're current members of this group (or others), the emails still aren't coming. ☹️
-- Chris
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Oh my! After I posted the above, I happened to notice that I had a brand new email that wasn't there even an hour ago. It turned out to be the first such notification of a post (in this case @Tamalyn Lively 's response earlier today). Perhaps the feature has just been added, though there are some other VERY recent responses in another group (prior to today) that never showed up in my email. A good sign, at least?
I noticed that the time stamp on my above response to her (4:39PM) is my local time zone for when I posted it, yet before I signed back into the group it was listed as 8:39PM, which would have been GMT, not Eastern Time Zone where I'm located. So apparently they've standardized times here in the Community to "Coordinated Universal" or "Greenwich Mean" Time zone - UNTIL a Community member signs in, and then it's converted to the local time zone for that individual reading the group's messages. Interesting.
-- Chris
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I was an active member of the "All T&FHC" Group. I don't seem to be any more. I want to rejoin, but I see no place where it says '"Join" so i can get back into this group?
Also, why don't they send the weekly email notifications anymore??
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I notice that in order to keep getting emails it says I'm supposed to click on the "join" button, but I don't see a join button anywhere. I miss the emails.
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Your post (which I DID receive a notification email for!! - surprisingly) got me wondering if I had also been dropped from the group, so I went and also could not find a "Join" button. It turns out that if you're a member of the group, it doesn't show up. Instead, there's a little "tools" wheel in the upper right, which - if clicked - allows people who are current members to leave the group.
I checked your user name and you ARE a member of the group.
The email notifications problem still has apparently not been solved. Supposedly we have to go to our "Profile." When signed in, click your photo in the upper right corner that shows you're signed in, and select "Profile" and then "Notification Preferences" under that. You can click whichever boxes you wish for email and popup notices. Once I was told about that, I checked them all to at first try to find out what some of them really mean, expecting to be bombarded with email notifications. Nothing came for a long time, and I still get almost NO notifications at all. There's still considerable work to be done with the Community since they "improved" 😕 it. But yes - you're still listed as a member of the group at least. 😁
-- Chris
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