I posted some images in memories yesterday. They are not showing up so I uploaded some of them agai

User16049789530699936689

I posted some images in memories yesterday. They are not showing up so I uploaded some of them again and they showed up with "duplicate" over them. When I opened up the memories again, they are not showing again. Any suggestions?

Brett .

@Jennifer Shaw​ 

Jennifer

Question: Do they appear in YOUR "Gallery"?

NOT in the "Memories" of the individual/person.

Please check and advise.

Brett

User16049789530699936689

I didn't even know I had a gallery. And yes, they are in my gallery. How do I get them to show up in my mom's memory spot?

Brett .

@Jennifer Shaw​ 

.

Jennifer

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Provided that those "Images" are in your "Gallery"; and, there are no "Error Messages", when you access them from you "Gallery" ...

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Then, you can go to the individual/person who you want to add them as "Memories"; and, do so by adding them FROM the "Gallery.

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Now ...

That said ...

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The ACTUAL uploading of a "Memory" CAN be DELAYED; as, "Memories" have to be VETTED for "Content" and "Appropriateness".

.

I believe, initially that the "Vetting" is done by the "System" (a Computer); and, if all good then uploaded; but, if the "System" (a Computer) considers that they are Suspect/Questionable/beyond it parameters; then, it go to a 'Human" to continue the process.

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So ...

That said ...

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The ACTUAL uploading of a "Memory" CAN sometimes take some time ...

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Have you checked, a while after (some time) to see in the "Memory" is actually added to the individual/person concerned.

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The "Memory" WILL go immediately into your "Gallery"; as, you "Gallery" is NOT "Public", as it is in your "Private Spaces" in 'FamilySearch'.

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Here are some "Knowledge Articles" in 'FamilySearch':

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Why isn't my photo or document uploaded yet?

https://www.familysearch.org/help/helpcenter/article/why-isnt-my-photo-or-document-uploaded-yet

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Why does it say that my photo is restricted?

https://www.familysearch.org/help/helpcenter/article/why-does-it-say-that-my-photo-is-restricted

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What rules apply to uploading memories to FamilySearch.org?

https://www.familysearch.org/help/helpcenter/article/what-rules-apply-to-uploading-memories-to-familysearch-org

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I hope this helps.

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Brett

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Dennis J Yancey

This video may be helpful:

https://www.youtube.com/watch?v=-F4MaeRgCs4

 

User16049789530699936689

That video just shows how to upload memories. Have already done that. . . twice! However, Brett gave me good information and I am waiting for them to be "vetted for content" as he put it.

Dennis J Yancey

yes - there is a vetting process as Brett points out

it normally is within a few minutes - but sometimes longer.

but even with that vetting process - I believe you should still see a "place holder" representing that uploaded item

so if you dont see that something is wrong.

 

Do you see the items now - and connected to the person they were uploaded to??

User16049789530699936689

No. It is still not showing up where I uploaded them. I will try again in a few days.

Dennis J Yancey

yeh try it again

it should never take more than 24 hours

There was however a recent bug in FS Memories that I believe has now been fixed.

as stated previously - even when an item is going through the vetting process

it still should generate a "place holder" that will show something like "screening" or "in process" while it is being vetted.

 

Dennis J Yancey

I would call the customer service line if you continue to have issues

https://www.familysearch.org/help/

 

janettecarr

Where you saw your images in gallery click tag or click on the actual image to tag it. Start typing the persons name the way Family search has it. FS should find them. Once completed, it should show on person page of the person. It is easier to Load images from the person’s page.